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DC Tech Support Analyst- 2nd Shift Job

Req #: 83179 
Location Name: Distribution Center, Columbus 
Department: Distribution Center 


At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!


Job title: DC Tech Support Analyst


General Summary: The overall main function is to provide technical/analytical support for the DSW multiple site DC Operations electronic controls and computing systems and equipment. This includes working with outside contractors, Operations, Maintenance, and Engineering to troubleshoot simple to complex problems and recommend  appropriate actions. Determine root cause failure analysis and correct issues for long term solutions.This role is 2nd shift- Monday- Friday


Essential Duties and Responsibilities:


  • Develop systems support documentation and help recommend design changes.
  • Function as the "on-site" data collection systems engineer for problem resolution, automated material handling equipment (use of and problem solving).
  • Support Warehouse Control System (WCS)
  • Maintain bar coding equipment. 
  • Manage the DC electronic equipment inventory.
  • Work with IT infrastructure teams i.e.; Network and/or ES Server groups, Etc.
  • Diagnose problems, perform failure analysis, and determine solutions
  • Work with logistical systems and electrical equipment.
  • Work with PLCs, motor controls and conveyor  systems.
  • Perform PC repairs and understand Microsoft OSS in a Domain Environment, Office and UNIX Systems.
  • Work with LAN/VLAN and Wireless LAN basics.
  • Work with Wavelink Avalanche wireless management software.
  • Work with DC Electronic and AC Electrical systems and function
  • Work a defined but flexible work schedule as required.

DSW believes that all persons are entitled to equal employment opportunities. We do not discriminate against any protected class including race, color, religion, religious creed, gender, sex, national origin, age, physical disability, mental disability, medical condition (defined as genetic information or impairments related to cancer), ancestry, marital status, family care leave, military and veteran status, citizenship status, sexual orientation, gender identity, gender expression, genetic information, or based on any protected category under federal, state, or local laws. DSW also makes reasonable accommodations for qualified applicants and associates with disabilities unless doing so creates an undue hardship, in accordance with all legal requirements. Any applicant requiring a reasonable accommodation during the application process or applicant who requires an accommodation to perform the essential functions of the job should request for accommodations by asking to speak with a Store Manager, District Manager, and Regional Manager, or by contacting Human Resources at DSW will work with the individual to attempt to identify a reasonable accommodation that will not impose an undue hardship on DSW.


Full time
Columbus, OH 43219, US