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Assistant Store Manager - Sales & Service

Requisition Number: RJ-13892
Area of Interest: Retail
Organization: Retail
Brand/Division: Rejuvenation
Position Type: Full-time

JOB DESCRIPTION

PRIMARY FUNCTION: Support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with customers. Maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

ESSENTIAL DUTIES & RESPONSIBILITIES:

* Leads the store team to create an exceptional experience for customers & exceed sales goals
* Attract, motivate, coach & develop talent to maximize their potential
* Provide exceptional customer service in the store to achieve world-class service standards
* Ensure the sales floor is adequately staffed from a sales & tactical perspective Serve as a role model for sales associates in sales generation & service by prioritizing the customer experience
* Reinforce customer service principles by coaching staff on their successes & challenges
* Utilize Selling Essentials & training resources to educate team on product, improve selling skills & achieving business goals
* Develop, implement & manage clientele programs for associates to drive sales
* Develop contests & other programs to motivate associates to increase productivity & raise team spirit
* Assume additional management responsibilities in the absence of Associate or General Manager
* Perform projects & assignments as directed by the Associate or General Manager
* Create & ensure a positive environment where all associates are treated fairly & with dignity in accordance with our People-First Philosophy
* Ensure timely resolution of client service issues including delivery/pick-up & outstanding issues through effective use & management of client information reporting system
* Be held accountable for the following brand competencies: operates with strategic agility, drives innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses

REQUIREMENTS AND QUALIFICATIONS

SKILLS/KNOWLEDGE:

* 2-3 years of previous retail sales experience or management experience in a customer service related field
* Excellent communication, organization & leadership skills
* Superior critical thinking skills to creatively identify challenges & develop action plans in a timely manner
* Great time management skills & ability to execute multiple tasks & appropriately manage competing priorities
* Ability to independently lead self & others to achieve results

PHYSICAL REQUIREMENTS:

* Must be able to be mobile on the sales floor for extended periods of time
* Must be able to lift & mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment & safety techniques
* Employment/promotion to this role will be contingent on successful completion of a background check
* Full time associates are expected to have open availability to meet the needs of the business. Casual associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and one during the week (Monday to Thursday). Associates must be available for annual inventory and entire holiday season (November and December)

*Example: Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday). If preferred, an associate can also choose to have all three shifts of availability on the weekend (Friday to Sunday) and none during the week (Monday to Thursday)

EDUCATION: College degree preferred or equivalent job experience.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
Company
Williams-Sonoma Inc.
Posted
09/20/2018
Type
Full time
Location
Houston, TX 77001, US