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Agile Program Manager

Requisition Number: SS-13671
Area of Interest: Information Technology
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


About the Team

You will be part of the WSI Digital team in San Francisco. You'll be designing, building, and delivering key components of our ecommerce software platform. Online sales drive 53% of sales revenue across our brands (Williams-Sonoma, Pottery Barn, West Elm, Rejuvenation). We are growing the WSI Digital team and investing in exciting initiatives that are changing the customer's shopping experience. We're focused on integrating the purchase and pickup flow across online and stores, cross-brand shopping and gifting, building augmented-reality home design tools, and delivering personalized loyalty programs.

About the Role

In the Agile Program Manager role, you will lead teams in the development and delivery of software.

Our scrum teams are co-located and responsible for engineering and testing within their feature area.

As a team scrum master, you guide your teams so that together you deliver awesome software. You ensure your teams embrace a lean and agile approach, and coach them to deliver to their full potential.

You will also lead programs that the teams are working on: ensuring programs have clarity of scope and design, business-stakeholder alignment, and brand implementation engagement. You will facilitate team presentations to executives, and drive the resolution of issues and elimination of ambiguity that are inhibiting team velocity. As a program manager, you will manage coordination of scrum and non-scrum teams across the organization, and will be the engine moving your programs forward.

This role reports to the Manager, Digital PMO.

You're excited about this opportunity because you will...

* Lead the definition of program roadmaps, working with product and executive leadership.
* Drive decisions on priority, scope, and design to ensure lean and rapid deployment.
* Own program communications at all levels across Technology and Business stakeholders.
* Coordinate work across scrums teams, across the Technology organization, and across Brands.
* Partner with product owners to ensure team backlogs are groomed and ready.
* Act as an agile leader to remove, or drive resolution of, impediments to the teams' progress.
* Track the teams' velocity, and identify ways to improve velocity, estimation, and quality.
* Facilitate and lead scrum ceremonies: standups, sprint planning, demos, and retrospectives.
* Work with engineering to maintain/improve coding, automated testing, and release standards.
* Coach the team - seek to unlock the energy and potential of the team to be the best it can be.

Why you will love working at Williams-Sonoma, Inc.

* We're a successful, fast-growing company with an entrepreneurial vibe
* A technologically and data-driven business
* Competitive salaries, and comprehensive health benefits
* We're at the forefront of tech and retail, redefining technology for the next generation
* We're passionate about our internal and external clients and live/breathe the client experience
* We get to be creative on a daily basis
* A smart, experienced leadership team that wants to do it right and is open to new ideas
* We believe in autonomy and reward taking initiative
* We have fun!


We're excited about you because...

* You have a BS/MS in Computer Science, Engineering, or related field (or equivalent experience).
* You've been working for 15 years or more in software development, ideally in eCommerce.
* For 5 years, you have led teams building software using Agile, Scrum, or Lean methodologies.
* You have managed the delivery of programs that have had a measurable business impact.
* You demonstrate a solid understanding of what it takes to develop great software, fast.
* You've got an entrepreneurial energy and ability to find solutions to challenges your teams face.
* You're a star at coaching teams on backlog prioritization, story-writing, and story estimation.
* You communicate concisely.
* You are a leader who influences others to choose the right path.
* You work like a coach in your passion to get your teams to perform at their best.

* You have scrum certification: ideally CSP, at least CSM, and preferably SAFe as well.
* You're PMP certified or have some other certification in project management.
* You can get the job done using JIRA, Confluence, and Slack.

About Williams-Sonoma, Inc.

Founded in 1956, Williams-Sonoma, Inc. is the premier speciality retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.


Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.