Housekeeping Manager - Hilton Hawaiian Village

Job Description

The world famous Hilton Hawaiian Village is looking to add a key member to their Housekeeping leadership team!  A Housekeeping Manager is responsible for ensuring the housekeeping department staff cleans and maintains guest rooms and public space in accordance with client/guest expectations and Hilton's standards of product and service.

Set across five towers, the 4 star Hilton Hawaiian Village Waikiki Beach Resort has 2860 spacious guest rooms, over 150,000 square feet of indoor and outdoor event space, and is home to over 1800 team members. Set among a tropical landscape covering 22 acres, our hotel boasts Waikiki’s widest and most spectacular white sand beach as well as Waikiki’s only saltwater lagoon.  Our property is also home to the world class Mandara Spa and over 20 restaurants and bars.


What will I be doing?

A Housekeeping Manager is responsible for ensuring the housekeeping department staff cleans and maintains guest rooms and public space in accordance with client/guest expectations and Hilton's standards of product and service. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Plans, organizes, monitors and oversees operational and department activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual, tactile, olfactory, and auditory inspection of VIP rooms, guest rooms, corridors, lobbies, function rooms, public facilities, laundry areas including restaurants, lounges, etc. for cleanliness and appearance by extending arms over head, reaching, lifting, climbing, bending, stooping, kneeling, standing and working at ground level and up to thirty feet above ground level on cherry pickers and/or ladders for extended periods of time. Requires the ability to provide clear direction, instruction and guidance to subordinates verbally and via the phone.
  • Interviews, hires, trains, monitors and follows-up on performance of assigned housekeepers in the procedures and techniques to use through Performance for Excellence training, standards, hotel and department policy and procedures. Training includes detailed instruction on use of chemicals for different surfaces and procedures to report repairs to engineering. Provides organization, instruction, guidance, communication, counseling, as well as exercise good judgment, while reinforcing Hilton's high standards of quality.
  • Communicates effectively in English, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work. Provides staffing, training, counseling, and performance reviews for housekeeping department.
  • Arranges work schedules of line employees, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to insure pay is on time and includes any purchased rooms, extra cleanup, roll-a-ways, etc.
  • Distributes and delegates work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitors house count and makes staffing adjustments accordingly. Evaluates condition of furniture, fixtures, equipment, linen items, supplies and decor, etc. Makes recommendations and assists in the coordination of rehab projects.
  • Ensures proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in
    accordance with hotel Hazcom program.
  • Plans and conducts staff meetings. Attends various other related meetings to obtain and disseminate pertinent information.

What are we looking for?



Any combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma required. College degree preferred.



Minimum one year supervisory experience. Computer skills required. Previous hotel experience in rooms division preferred.



CPR certification and First Aid training preferred. Certificates in sanitation, interior design, safety; certification with N.E.H.A and/or AH&MA in Housekeeping are desired.



All team members must maintain a neat, clean and well-groomed appearance (specific standards available).



Ability to speak another language in addition to English is preferred, with Japanese and Chinese being the most desirable.



The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
  • Supervisory skills to manage assigned area of housekeeping operation.
  • Knowledge of Hilton Hotel Corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
  • Basic mathematical skills to prepare moderately complex calculations for financial reporting.
  • Ability to deal effectively with employees, vendors, contractors.
  • Ability to work independently with minimal supervision.
  • Ability to coordinate and cooperate with other departments regarding housekeeping services/activities.
  • Ability to communicate effectively in English with employees and customers, understand reports and related correspondence and accurately perform all essential job functions
  • Ability to grasp, lift, and/or carry materials weighing up to 50 lbs.
  • Ability to move or push heavy equipment and/or furniture on a hand cart/truck weighing a maximum of 1000 lbs.
  • Ability to provide clear direction, instruction, and guidance; administer written, oral, technical and fit testing; exercise judgment and implement control over the performance of subordinates.
  • Ability to organize and prioritize work, and meet deadlines.
  • Ability to visually, tactically, olfactory, and auditory inspect for standard compliance and move throughout the property, bend, stoop, kneel, climb, walk, stand, work at ground level and up to thirty feet above ground level on cherry pickers and/or ladders continuously for extended periods of time and reach to assist other staff members, i.e., Housekeeper I's, Housekeeper II's, Housekeeper III's, Linen Room Attendants, Head Linen Room Attendant, Laundry personnel and Working Supervisors to complete their individual tasks if situation demands.
  • Ability and knowledge to use heavy equipment such as shampoo machine, extraction machine, wet/dry vacuum, etc.
  • Ability to use various office equipment, including, but not limited to, typewriters, calculators, photocopiers, and facsimile machines.
  • Ability to communicate via the telephone.
  • Ability to input and retrieve information using a moderately complex computer system, with a strong working knowledge of MS Office applications (Word, Excel,…).

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Full time
Housekeeping and Laundry
Honolulu, HI 96814, US