Principal SW Development & Arch. (Service Now-SACM0)

Req ID: 31161

Job Family: Information Technology/Software Development


Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description


Works independently to architect, design, develop the Service Asset & Configuration Management. Has a full understanding of ServiceNow and ITIL best practices and serves as an expert on the capabilities of the ServiceNow platform. Performs feasibility analysis on potential future ServiceNow projects. Interacts with key technical resources and stakeholders in order to understand the technology employed, the business complexity as related to the IT requirements and validates the proposed technical architecture and solution.  May complete or review documentation and procedures for installation and maintenance. May interface with stakeholders to define system requirements and/or necessary modifications. Resolves a wide range of issues in imaginative as well as practical ways. Solutions problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Operates with broad latitude for unreviewed actions and decisions. Interacts with senior internal and external personnel.


Required 10 or more years developing/designing applications and solutions, at least 3 years with the ServiceNow platform and applications.  The list of ServiceNow applications/areas with required experience includes but is not limited to: Configuration Management, Asset Management, Change Management, Incident Management, Problem Management, Service Catalog, and Service Portal, Test Management, Automated Testing, Reporting/Performance Analytics, SLA/OLAs, and Security through ACLs. Development skills includes JavaScript, Jelly/Angular JS, SOAP/REST API, Business Rules, Script Includes, and workflows.


Prior experience developing through the Agile SCRUM method is desirable.

Job Requirements

EDUCATION: Bachelor's degree or equivalent, Computer Science Degree or equivelent, Master's degree preferred.


EXPERIENCE: Minimum 10 years IT related experience. Advanced computer software skills. Excellent written and verbal communication skills; ability to lead and direct multiple projects simultaneously; ability to delegate work to subordinate or less experienced team members; proven leadership ability.


Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at [email protected]


Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW


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Full time
Southlake, Texas 76092, US