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Sample Resume for Social Service Professional

kevin donlin Avatarkevin donlin
September 8, 2006


SUMMARY
Accomplished management and administrative
professional with record of achievement in social
service, health care and start-up settings. Self-
directed and flexible, with superior work ethic.


KEYWORDS
research assistant, health care, mental health,
healthcare, administrative, administration,
logistical support, administrative support,
interpersonal, communication, organizational,
coordinating, * leadership, team building, teams,
management, organizational planning, program
coordination, training, trainer, coaching,
supervision, staff development, project management,
project manager, negotiation, negotiations,
counseling
PROFILE
* Strong management background includes
organizational planning, program coordination,
training, coaching, supervision and staff
development. Managed up to 17 personnel.
* Special expertise in project management. More than
10 years of experience planning, organizing and
directing projects with budgets up to $150,000.
* Excellent communication skills include negotiation
and counseling. Designed manuals and programs for
training, recruiting, hiring and conflict resolution.
* Cited for “remarkable” professional knowledge by
Executive Director, who added: “The program (she)
has developed will be a permanent asset to our
organization.” (1997)
MANAGEMENT/COMMUNICATIONS EXPERIENCE
Client Intake/Crisis Triage: ABC Health Network,
Anywhere, USA (2001-present; 1998-2000).
Provide screening and crisis intervention for
individuals needing mental health treatment.
* Mentor and train staff on AS/400 and three
healthcare management software programs.
* Rank in top 10% for productivity among 17 personnel
in department. Requires high-level skills in
communication and evaluation to quickly establish
rapport and resolve client crises.
* Respond to client and provider calls, authorize
benefits and resolve claims issues. Refer clients to
clinicians and facilities. Requires superior skills
in evaluation and relationship building.
* Regularly consulted by management for feedback.
Team Leader: ABC.com, Anywhere, USA (2000).
Played key role on team hired to develop Customer
Service Dept. for employment services firm.
* Developed customer service program from ground up,
supporting users by email and phone.
* Supervised and developed two employees. Wrote
employee training manual.
* Created online training aid for customers
requesting assistance on products, online resumes and
job postings. Served as liaison to product
development team, providing Web-site user feedback.
* Edited all copy for customer service and related
materials.
Manager: ABC Child Center, Anywhere, USA (1993-
1997).
Recruited to create and manage all operations of
innovative Therapeutic Foster Care Program.
* Recruited, supervised and trained 11 foster parents
and staff. Matched children to appropriate families,
providing extensive follow-up and guidance. Resolved
complex issues.
* Counseled and supervised biological families.
Worked with teams of psychiatrists, therapists and
other professionals. Coordinated treatment plans at
county, state, court and school levels.
* Managed numerous records in compliance with state,
federal and JACHO standards. Served as planning
committee member for federation of four agencies
serving children in Portland area.
Program Coordinator: ABC Family Services,
Anywhere, USA (1990-1993).
Filled dual role in creating/directing mentor program
and in managing foster care cases.
* Initiated and managed thriving mentor program that
matched mentors to teens preparing for emancipation.
As a result of continual success, program doubled in
size three times.
* Supervised nine staff and coordinated recruitment
with Marin County Volunteers.
* Wrote quarterly reports, daily logs and
recommendations to courts.
* Supervised cases of eight children placed in four
foster homes for treatment.
* Counseled and supervised families and resolved
difficult interpersonal issues. Also represented
agency and family/child in strategy meetings with
mental health, school and state professionals.
Family Therapist: ABC Family Services, Anywhere, USA
(1986-1989).
Contracted with ABC State Children Services to
counsel parents and children to prevent out-of-home
placement.
* Coordinated treatment with state, probation, mental
health and school professionals.
* Wrote evaluations and reports for county and state.
Delivered written and verbal recommendations to
court. Wrote request for proposal to renew contract
with State of Oregon.
* As Trainer with ABC Trust (1988), trained
and coached parents and children in project for pre-
adolescent students identified as showing behavioral
or academic difficulty.
Manager/Family Therapist: ABC Child Center,
Anywhere, USA (1985-1988).
Provided wide range of family and individual therapy
for families and children.
* Supervised clinical work of 12 childcare staff.
Evaluated and organized all records to comply with
state and federal standards. Served as group
facilitator/trainer for parents and children.
* Served as liaison to county, state and school
professionals. Appointed to community panel to
address treatment and placement issues for children
from three counties in institutional settings.
PROFESSIONAL DEVELOPMENT
* Licensed Marriage and Family Therapist, Anywhere, USA
(current).
* ABC Small Business Training, Anywhere, USA (2000).
* Family Systems Theory and Practice, and Guided
Imagery Training, Anywhere, USA
(ongoing post-graduate training; 1985-present).
EDUCATION
* Master of Arts: Applied Behavioral Sciences; Family
Systems and Organizational Development, Any
College, Anywhere, USA .
* Bachelor of Fine Arts: Sculpture, Any State
University, Anywhere, USA .
ADDITIONAL INFORMATION
* Computer skills: Windows 95/98/2000, Word and
Internet research; familiar with Macintosh.
* Serve as Project/General Manager for ABC Hotel,
Inc., Anywhere, USA (1997-present). Oversee three
personnel and 20,000 sq. ft. commercial building.
Plan and manage $150,000 annual budget. Increased
occupancy rate 29% and rent revenues 28% by managing
renovation projects and negotiating new commercial
and apartment leases.

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