Hierarchy Specialist

Company Overview

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.

Position Description

  • Accountable for the structural integrity of customer Hierarchies and providing superior service per department guidelines.
  • Uncover Hierarchy discrepancies within the daily NAR supported through investigations with Dun & Bradstreet, Company Websites and other credit data providing sources.
  • Facilitate effective decision-making, with autoscoring credit limits up to $100K.
  • Provide Hierarchy management, analysis and updates on extended terms projects (up to 25 per month) while preserving the integrity of Customer Master Files.
  • Ensure corporate compliance of Hierarchy standards through detailed trainings and audits.
  • Thorough analysis and proper endorsement on all Deactivations and Reactivations for customer accounts.
  • Coordinate the intake of CNFs which includes the investigation and determine the appropriate action to complete the request.
  • Correlate with business partners on existing Hierarchies (up to 325 Hierarchy projects a month) while working in unison with Sales, Customer Maintenance Team and CIQ teams to ensure the proper validation process is completed.
  • Research and validate Hierarchy framework which includes but not limited to payer accounts, credit accounts, terms, and representative ID’s  to ensure certainty on mass creates of accounts, CPM projects and extended terms projects
  • Understand the complexities of multiple business entities from single proprietors to Fortune 500 corporations including hierarchy, legal entity, and account setup.
  • Handle bankruptcies by calculating open A/R, review a customer’s hierarchy structure in time to file a reclamation with the courts and file an outstanding balance claim
  • Review customers to be re-opened from post-bankruptcy proceedings
  • Maintain updated knowledge of regulatory guidelines (Sarbanes Oxley, NACM, etc.).
  • Expand and retain relationships with CMs and Sales to partner as a Hierarchy resource for the entire customer relationship.
  • Understand Grainger’s core business model, performance drivers and how to apply best practices
  • Performs other duties as assigned.

Position Requirements:

  • Undergraduate Degree in a business related field or equivalent experience required.
  • Minimum of 1-3 years of experience in finance, credit, collections, or process resolution required.
  • Ability to work concurrent projects and daily responsibilities in a time sensitive environment.
  • SAP experience, preferred. DNBI knowledge, a plus.
  • Professional credit credentials, a plus (must take and complete Business Credit Principles within the first year).
  • Demonstrated strong writing and verbal communication skills.
  • Ability to work independently while developing relationships with all, while also being self-directed, customer focused, creative, possess technical literacy, as is results/goal driven.

EEOC Statement


Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Full time
JANESVILLE, Wisconsin 535468729, US