Coordinator IT Quality Metrics

Application Testing
Franciscan Alliance

​1500 Albany Street 
Beech Grove, IN 46107
 

Days; Full-Time

40 Hrs/Wk

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WHAT WE NEED

Problem solving IT quality coordinators

WHO WE ARE LOOKING FOR

Identifying and measure critical success factors and Continual Service Improvement opportunities requires a special balance of skills. The IT Quality Metrics Coordinator must be able to prioritize, track, and measure these opportunities to improve service delivery. Think you’re up for the challenge?

 

Are you good at listening to a problem and devising a solution? Are you detail-oriented and thorough in your work? Would you like to put your skills to work in a place that makes a difference every single day? If so, we have a job waiting for you.  

WHAT YOU WILL DO

  • Service management reporting and analytics.
  • Ensure establishment of Service level Targets and Agreements with customers that can be measured.
  • Help our IS organization based on ServiceNow data.
  • Identify Continual Service Improvement (CSI) opportunities that can be prioritized, tracked, and measured to improve our service delivery.
  • Lead day-to-day operational management of ITSM processes utilizing the Information Technology Infrastructure Library (ITIL) and enabling tool capabilities including trending and providing recommendations for continual service improvement (CSI).
  • Responsible for the establishment and ongoing refinement of performance measures and indicators (KPI’s).
  • Responsible for monitoring processes against defined indicators and KPIs.  Will work with stakeholders to develop, monitor, and optimize process performance indicators and reporting metrics.
  • Establish procedures and controls to monitor the ITIL process lifecycle and escalates to senior management as needed.   

WHAT IT TAKES TO SUCCEED

  • Mastery technical and business knowledge in multiple disciplines/processes.
  • Develop integrated solutions to resolve highly complex technical and business issues.
  • Provide strategic direction, guidance, and integration of products and services.
  • Maintain a positive approach and work cooperatively with others.
  • Assist others in completing tasks as needed.
  • Strong communication and organizational skills.
  • Work independently following established policies, procedures, and practices.


WHAT WE'RE LOOKING FOR

Bachelor's Preferred

3-5 Years Experience

License(s):

Certification(s):

Travel: Up to 50%

 

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Company
Franciscan Alliance Inc
Posted
03/27/2018
Type
Full time
Location
Beech Grove, Indiana 46107, US