Customer Service Representative

Customer Service Representative-TME-FL1567172

Description

BOMBARDIER

Your ideas move people.

Bombardier Transportation, a global leader in rail technology, offers the broadest portfolio in the rail industry and delivers innovative products and services that set new standards in sustainable mobility. Bombardier ECO4 technologies - built on the four cornerstones of energy, efficiency, economy and ecology - conserve energy, protect the environment and help to improve total train performance.

We are looking for a Customer Service Representative for our Sanford, Florida facility.

In your role as a Customer Service Representative, you will:

Provide customer support to the SunRail customer service desk. Answer telephones and respond to emails; provide information to the general public, customers, visitors, and other interested parties regarding SunRail services.

Responsibilities

- Operate Main Security Gates, greet persons entering premises, determine nature and purpose of visit, and establish clearance into the facility.
- Answer incoming calls and emails, respond to complaints, providing SunRail and Central Florida Rail Corridor information as necessary
- Comprehension of train schedules
- Public notification alerts for interruptions in service
- Maintain records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Prepare daily reports and tracking logs
- Customer account management
- Perform various administrative tasks in support of SunRail Operations and Maintenance as assigned
- Lost & Found Department
- All other assigned tasks

Qualifications

Qualifications

Required

- High School Diploma or Equivalent
- Strong written and verbal communication skills
- Proficient in relevant computer and telephone systems
- 1 to 2 years Customer Service experience in a Call Center Environment
- Proficient in MS Office
- Type 40 wpm
- Bilingual – Fluent in Spanish and English (speaking, reading and writing)

We thank all applicants for their interest; however, only those under consideration will be contacted.

Bombardier Transportation is an Equal Opportunity Employer Dedicated to Affirmative Action and Workforce Diversity. This employer participates in E-Verify.

Job: Train Operations & Maintenance
Primary Location: US-FL-Orlando
Organization: Transportation
Schedule: Full-time
Employee Status: Regular

Job Posting:
27.03.2018, 1:50:04 PM

Unposting Date
27.04.2018, 3:59:00 AM
Company
Bombardier
Posted
03/27/2018
Type
Full time
Location
Orlando, Florida 32801, US