CAM Support Engineer

Working at The Weather Channel television network

As The Weather Channel television network, we have heightened focus on innovation, first-class storm coverage and hyper-localized weather information available through our various TV platforms including: The Weather Channel, WeatherScan and Local Now. For more than 30 years, The Weather Channel television network has inspired viewers to explore, investigate and appreciate the experience of weather in all its forms.

We are one of the most widely distributed television networks and the leader in severe weather coverage, providing the most comprehensive real-time programming of any media outlet, with trusted meteorologists who analyze, forecast and report the weather.

Weather is inherently fascinating, and we share our passion through the stories we tell to our audiences through our programming. The more our viewers engage with us, the more our stories illuminate how weather impacts almost everything.

We’re always looking for new talent to keep us on top—like someone incredible to fill the job listed here.

Position Summary

The CAM platform support engineer is the primary technical support for a variety of server software, servers, desktops, and laptops used throughout Weather Group.

The role will provide Tier 2 support for various products that make up the Content Acquisition and Management Platform (CAM).  They also will be responsible for assisting expansion of the CAM Platform and working with vendors on troubleshooting issues and bug fixes for deployment.

Essential Duties and Responsibilities

  • Provide Tier 2 support to the CAM platform. 24/7 on-call shifts up to 26 weeks/year.
  • Provides hands on technical troubleshooting, repair, and installation of hardware and software.
  • Respond to calls generated through the call tracking system within established service levels. 
  • Document installation, upgrade and resolution standards into a knowledge base and maintain current supported platform software for both client-side and server-side.
  • Identify and communicate appropriate escalation of issues.
  • Participate in peer code reviews/unit testing.

Education, Experience, Certification Requirements

  • BA/BS in Computer Science and five year hands on technical desktop support, or equivalent combination of education and experience
  • Experience in the product lifecycle using both Waterfall and Agile methodology
  • Experience working with Windows, Linux, and Mac operating systems, object-oriented programming, networking fundamentals, databases, and Internet-related tools
  • Experience with Change Management processes
  • Experience using the following applications: Aspera Faspex, Aspera Orchestrator, Dalet newsroom software, Sony Ci or other cloud-based media production solutions
  • Experience using Harmonic WFS or other media transcoding platforms, media archiving systems, and Service Oriented Architecture (SOA) are desired but not required
  • Strong desktop hardware and software support experience
  • Strong experience with network fundamentals (Ethernet, TCP/IP)
  • Experience with service ticketing system, email systems and desktop configuration
  • Advance experience of PC hardware and support

Knowledge, Skills and Abilities

  • A+ certification, Macintosh, MCSE, PeopleSoft, Linux experience a plus
  • Ability to multi-task and work in a fast paced high energy environment
  • Ability to work closely with customers to define issues and business needs
  • Ability to work with minimal supervision
  • Able to determine hardware compatibility and/or influence hardware design
  • Develop and implement process improvements
  • Excellent verbal and written skills with capability to communicate technical information to customer level and document detailed instructions to assist in problem resolution
  • Exceptional interpersonal teamwork skills
  • Knowledge of Windows operating systems and desktop configuration (Windows 7, 10 and Server 2008/2012)
  • Must be proactive in resolving problems
  • Proven ability to troubleshoot, research and resolve hardware and software relevant issues
  • Provide positive reinforcement and motivation to team members
  • Remain calm and make rational decisions during critical situations
  • Self-driven to accomplish goals and meet deadlines
  • Strong customer service skills

Disclaimers

Recruiting Firms
The Weather Channel does not accept agency/search firm referrals for this posting, or other postings, without prior written permission from The Weather Channel Human Resources. The Weather Channel is not responsible for any fees related to unsolicited resumes.

Hours
The Weather Channel operates 24 hours a day, seven days a week.  Hours worked by The Weather Channel associates will vary according to job responsibility and scheduling demands of each department.
 
EEOC Statement
The Weather Channel is an equal opportunity employer.  We consider applicants for all positions without regard to race, color, sex, religion, national origin, age, sexual orientation, marital or veteran status, the presence of non-job related medical condition or handicap, or any legally protected status.

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary. Any answer you give will be kept private and will not be used against you in any way. If you choose to complete this form, please follow the link below, complete the form and return to [email protected], which is a confidential e-mail in box. 
http://www.dol.gov/ofccp/regs/compliance/sec503/Voluntary_Self-Identification_of_Disability_CC-305_SD_Edit1.24.14.pdf
 
Relocation Statement
Relocation costs are not provided for this job, by submitting a resume, candidates understand and acknowledge that The Weather Channel will not provide relocation assistance or support and that relocation will be entirely the responsibility of the candidate.

PLEASE NOTE:  Human Resources does NOT provide application status updates via the telephone.  Confirmation of receipt of application will be sent via e-mail once the application has been successfully submitted.

Company
The Weather Company
Posted
03/27/2018
Type
Full time
Location
Atlanta, Georgia 30301, US