Air Import Team Lead

Req ID: 151859
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Entry-level
Purpose of Position

Lead the Import department in all operational disciplines and ensure operational excellence, high productivity and customer satisfaction.

Tasks

* Monitor timely responses to internal/external customers and other PANALPINA offices
* Review of file processing with regards to:

* application of proper weights, dimensions and rates
* documentation, i.e., customer’s requirements, consignee and/or destination requirements
* Letter of Credit requirements (instruct Import Agent, if necessary)

* Review of shipment processing with regards to:

* use of direct or consolidation services
* choice of routing
* check file after Import Agent has completed the shipment
* approve banking documents (L/C’s, sight drafts, etc.)
* check all other primary actions of the Import Agent in accordance with the individual’s level of training

* Prepare quotations and review customer profile, rate structures, routing alternatives, etc.
* Support Sales Department with customer information, rates, etc.
* Visit customers whenever required to improve communication
* Assist department head in training and education of the department staff and supervise cross-training and assure adequate and timely training of the staff on hazardous materials regulations
* Complete and update customer profiles
* Review DGR documents to ensure compliance
* Monitor vendors’ compliance with service standards and requirements as per contract terms
* Monitor proper filing and updating of all departmental records, i.e., tariffs, SOPs, etc.

* Provide direction and training to other members of department
* Review routing with Gateway, as well as carrier selection
* Assist department head on Shipping Run

* Act as Department Manager during management absence
* Other duties as requested

Skills & Requirements

* Excellent and thorough knowledge of Air Import environment and its regulations
* In depth knowledge of air export processes
* Excellent communication and people skills
* Good judgement skills and ability to make decisions
* Strong customer service orientation
* Detail oriented
* Team player
Company
Panalpina
Posted
03/27/2018
Type
Full time
Location
Atlanta, Georgia 30301, US