Air Export Customer Service Agent Consol (CHI-151800)

Req ID: 151800
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Entry-level
Department: Air Export Consol

Sub-department: Customer Service

Location: Elk Grove Village IL

Full time/Part time: Full Time

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services. We operate a global network with some 500 branches in more than 80 countries, and employ approximately 15,000 people worldwide.

We are looking to hire a Air Export Customer Service Agent Consol (CHI-151800) to process air export consolidations with high accuracy by using proprietary forwarding applications, ensuring operational excellence and high productivity


• Provide accurate, timely and friendly customer service to offices and/or agents via telephone, fax, e-mail, as required

• Review documentation for accuracy and export/destination compliance

• Ensure proper completion of all accounting procedures and data entry

• Process shipments by:

* checking piece count of all HAWBs against MAWB piece count
* setting up files according to destination and cut-off requirements
* booking shipments with airlines/gateways, securing confirmed bookings
* compiling information for preparation of any reports as required

• Prepare documentation by:

* Processing the MAWB and Manifest
* Printing shipping documents and invoices (if applicable)
* Sending pre-alert and uplift information to destination

• Assure that file contains all necessary document copies in correct sequence

• Report all pertinent information to department management on shipment/vendor problems

• Coordinate “In Bond” shipments with Import Department along with clearing T.I.B.’s before export


• Basic freight forwarding knowledge of air export

• Excellent application skills and competence

• Knowledge of Panalpina products


• Excellent communication and people skills

• Detail oriented

• Team player

• Strategic planning skills

• Ability to work in fast paced environment
Full time
Chicago, Illinois 60290, US