Bilingual/Spanish Field Representative - Salt Lake City, UT

Bilingual/Spanish Field Representative - Salt Lake City, UT - 5420

Field Operations and Panel Recruitment - USA Salt Lake City, Utah 

Our Field Representative position provides the opportunity to combine technical aptitude with outstanding people skills while working a non-traditional schedule including evenings and weekend hours.  Field Representatives are  available to take customer calls  and are responsible for maintaining a designated customer base of up to 100 Nielsen Family Households

What does a Field Rep Do?

Field Reps build and maintain relationships with Nielsen families and educate Panel Members on the proper use of our equipment. Field Reps install, maintain and troubleshoot proprietary hardware and software in our sample homes to capture three screen audience measurements - Mobile, Online, and TV.  Position requires bending and lifting television sets.

What does a Field Representative do?:  

  • Establish and maintain long term relationships with assigned Nielsen Family Households
  • Install Nielsen measurement equipment in newly assigned Nielsen Family Households
  • Drive to selected homes within a designated territory, using company-provided vehicle
  • Diagnose  and troubleshoot data / equipment
  • Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data.
  • Respond to calls from assigned customers and ensure equipment is maintained and operating effectively
  • Prioritize, schedule and complete all work in compliance with established policy and guidelines in assigned territory.
  • Accurately collect and report demographics and audience information using Nielsen proprietary software.
  • Educate and coach Panel members on proper  operation and usage of Nielsen equipment to ensure optimum performance results.
  • Negotiate  and maintain cooperation of Panel members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others.



The successful candidate will possess the following qualities:

  • Able to work in non traditional schedule including evenings and weekends
  • Strong technical skills which may include:  previous experience with consumer electronics. software systems and  networking knowledge
  • Superior customer service skills and able to connect with Nielsen Family Households
  • Able to work in a close team environment
  • Excellent organizational/time management skills
  • Minimum High School Diploma/GED with 2-5 years equivalent work experience
  • Computer/Smart Phone/Tablet  proficiency; ability to use email, spreadsheets, and other applications
  • Comprehensive background check, including criminal and motor vehicle record required
  • Must have a valid Driver’s License and satisfactory driving record


Preferred Qualifications:

  • Technical diploma, Certificate of Completion, Associate's degree or military experience is a plus
  • Bilingual skills required


What are the Benefits?


Comprehensive benefits package effective DAY 1 of employment. We offer unlimited career and high earning potential, top-of-the-line training and other great benefits, including:  

  • Extensive paid sales training program :May  require travel in various markets for training – lodging and transportation included  
  • Competitive compensation
    • Annual Base Salary
    • Performance Based Bonus Plan
    • Potential for paid overtime
    • Language pay differential to those who qualify
  • Company car, including insurance, gas, and maintenance (save as much as $8,000 per year)
  • Tablet, home printer, and cell phone (monthly talk and data service provided)
  • 401(k) Plan with company match
  • Tuition reimbursement
  • Paid time off including:
    • 3 weeks paid time off in the first year
    • 10 sick days per year
    • Maternity and Paternity leave

About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular 

Primary Location:  Salt Lake City,Utah 

Secondary Locations: , , , 

Travel:  Yes, 25% of the Time 

Full time
Salt Lake City, Utah 84101, US