BU Ocean Export Supervisor

Req ID: 147456
Job Function: Ocean Freight
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Management
Purpose of Position

Lead the Ocean Export department in all operational disciplines and ensure operational excellence, high productivity and customer satisfaction

Tasks

* Monitor timely responses to internal/external customers and other PANALPINA offices
* Review of file processing with regards to:

* application of proper weights, dimensions and rates
* documentation, i.e., customer’s requirements, consignee and/or destination requirements
* Letter of Credit requirements (instruct Export Agent, if necessary)

* Review of shipment processing with regards to:

* use of direct or consolidation services
* choice of routing
* check file after Export Agent has completed the shipment
* approve banking documents (L/C’s, sight drafts, etc.)
* check all other primary actions of the Export Agent in accordance with the individual’s level of training

* Prepare quotations and review customer profile, rate structures, routing alternatives, etc.
* Support Sales Department with customer information, rates, etc.
* Visit customers whenever required to improve communication
* Assist department head in training and education of the department staff and supervise cross-training and assure adequate and timely training of the staff on hazardous materials regulations
* Complete and update customer profiles
* Review DGR documents to ensure compliance

* Monitor vendors’ compliance with service standards and requirements as per contract terms

* Monitor proper filing and updating of all departmental records, i.e., tariffs, SOPs, etc.
* Ensure proper filing of Pantainer tariffs
* Assist department head on Shipping Run
* Act as Department Manager during management absence

Skills and Requirements

* Excellent and thorough knowledge of Ocean Export environment and its regulations
* In depth knowledge of ocean export processes
* Excellent communication and people skills
* Management experience
* Strong customer service orientation
* Detail oriented
* Team player
Company
Panalpina
Posted
03/27/2018
Type
Full time
Location
Charleston, South Carolina 29401, US