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Sr IT Engineer

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.

 

Job Description

  • Provide Operational expertise working with internal and external teams to implement product/platform introductions and enhancements
  • Provide technical support for supported platforms/applications including advanced voice, data, platform and application troubleshooting and diagnostics to internal clients and customers
  • Provide root cause analysis and after action plans to implement continual improvement in the operational processes with internal groups and vendors
  • Communicate, work and escalate issues with vendors to conclusion, including immediate repair and longer term patch/maintenance release introduction
  • Partner in a team environment to be able to operationalize new product/platform introductions and upgrades to internal stakeholders including training and documentation for Tier I and II teams
  • Implement operational tools for inclusion in the Tier III, II, and I tool-kits to enhance troubleshooting, maintenance, provisioning, and monitoring/surveillance.
  • Mentor and coach the Tier III team from a technical perspective, ensuring peers on the team receive proper and thorough technology transfer and advance their technical skills
  • Be willing to work off-hours maintenance windows on a planned and on-call basis and participate in an on-call rotation on a 7 X 24 X 365 basis

Qualifications

  • Bachelor's degree in Engineering or Computer Science, a related field or equivalent experience.
  • 2 - 5 years’ experience network or operations engineering experience
  • 1 – 2 years’ experience in voice and/or data networking experience
  • 1 - 2 years’ experience with the specific technologies of the vendor solution(s)
  • Current Federal Public Trust clearance or willingness to obtain such clearance immediately after hiring

 

PREFERRED Job Qualifications:

  • Experience operating carrier-class or large enterprise-level Contact Center Applications (Interactive Voice Response systems, Computer Telephony Integration solutions, PBX/ACD, VoIP), Genesys Voice Portal, Cisco CCM/ICM, ACD Strategy
  • Troubleshooting voice call flow and data flows through a complex contact center hosted or enterprise-level solution. Troubleshooting experience in applicable contact center vendor (Genesys, Cisco, Avaya, TantaComm, Eckoh) solutions
  • Experience with Speech Recognition/IVR platforms: Nuance OpenSpeech and RealSpeak or equivalent
  • Microsoft Server or Carrier Grade Linux systems administration
  • Experience in maintaining and operating tools in a large enterprise or carrier environment for monitoring, surveillance, provisioning, and/or development.
  • Experience working in a “cloud-based” computing environment like Amazon Web Services or equivalent
  • Experience in Windows and/or LINUX/UNIX systems administration

Education

Bachelors or Equivalent

Masters or Equivalent

Alternate Location: US-Colorado-Lakewood; US-Work From Home-Work At Home

Requisition #: 184816

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Company
CenturyLink
Posted
03/26/2018
Type
Full time
Location
Lakewood, Colorado 80123, US