Customer Service Rep (Agent FC) - 90063933 - Cleveland

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

This position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. The ability to maintain a positive, good natured attitude is essential. The incumbent will be responsible for greeting, servicing and general comfort of each passenger. Representative must be comfortable with interacting with customers, speaking on a public address system and using Amtrak computer systems. 

● Make ticket reports promptly, properly safeguard company funds properly and prepare related reports.

● The incumbent will be responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines. 

● Keep all information racks filled as needed.

● Perform miscellaneous clerical duties related to the station.

● Representative will provide assistance to customers with special needs.

● Assist passengers with luggage and boarding trains. 

● Handles checked baggage, package express and company materials in the station and on/off trains; must be able to lift items weighing up to 50lbs.

● Incumbent will be required to perform janitorial duties and other duties as assigned. 

● The incumbent will be responsible for the dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation. 

● Verify passengers are properly ticketed or have the proper travel documents, and ensure compliance with baggage requirements prior to admission to station platforms. 

● The incumbent will ensure all passenger train boarding(s) are timely.  

● Must comply with all company uniform and grooming policies and present a positive image on behalf of Amtrak through manners, actions and personal style.     



● Must have a High School Diploma or General Education Development (GED) certificate.

● Incumbent must be skilled in the processing of all types of Amtrak tickets and must have a thorough understanding of tariffs to properly price tickets.

● Incumbent must be qualified with the operation of Arrow, Railres/Stars and Quik-Trak.

● Must be proficient with baggage & express operation and be able to quote rates and information.  
● Must be able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor, pallet jack and forklift). 

● Must be familiar with the operation of the Passenger Information Display System.

● Must have excellent oral and written communication skills.


● Must meet qualifications for bid / bump Customer Service Representatives. 

Requisition ID:35062
Posting Location(s):Ohio
Personnel Area:OH02
Job Family/Function:Customer Service 
Relocation Offered:No 
Education Requirements:High School/GED
Travel Requirements:None 
Employment Experience Requirements:Under 1 year of experience

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Customer Service || No Additional

Full time
Cleveland, Ohio 44114, US