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ServiceNow Developer

Requisition ID: 31341 

All Locations: El Segundo, CA (California)  

A trusted partner. A national resource. A leader in national security space. We are THE Aerospace Corporation.  A team that takes pride in our readiness to solve some of the most complex technical challenges in existence. With challenges spanning clandestine to commercial, you’ll have the unique opportunity to work on projects that are literally evolving our nation's space and launch capabilities. We all share a common passion and aspiration – to serve a mission much bigger than ourselves.  When you join our team, you’ll be part of a rare collection of thought leaders and game-changing innovators.  Are you ready to launch your career?

Responsibilities

Candidate will be responsible for development and customization of the ServiceNow platform. Applicants with additional experience administering and configuring ServiceNow are preferred.  Aerospace uses ServiceNow as its primary IT Service Management (ITSM) platform and ITIL v3 as its model for ITSM practices. Candidate will assist Aerospace in implementing these practices by developing or customizing applications, processes, and workflows on the ServiceNow platform.Development duties include modifying and extending core functionality, creation of new applications, and developing and maintaining integrations between ServiceNow and other information systems.The ServiceNow team uses the Scrum agile methodology to plan and manage its work. Candidates are expected to participate in a development role in all Scrum activities and aspects of the software development lifecycle. Candidate will also work with Aerospace's ServiceNow administration team to transition developed solutions to operations and maintain those solutions. 

This role can be filled at a Level 2 or Level 3

Key Functions

  • Design and develop solutions on the ServiceNow platform, including creation and modification of applications, forms, workflow, interfaces and any other customization required to support ITSM/ITIL processes
  • Assist in the implementation and enhancement/customization of ServiceNow modules and features (e.g., CMDB, Knowledge, Discovery, Orchestration) based on process owners' needs
  • Participate in the Scrum-based agile processes and meetings with the other development team members
  • Develop and maintain integrations between ServiceNow and other information systems
  • Build and execute test procedures and scripts, and participate in associated testing (both verification and validation) activities
  • Contribute technical expertise to strategic and tactical planning activities regarding ServiceNow
  • Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis
  • Communicate with managers, end users, and process owners frequently to establish requirements and guide development.

Qualifications

Required for Level 2

  • Bachelor's Degree in Computer Science, Information Systems or equivalent field of study, or equivalent experience
  • Two or more years of ServiceNow development experience; additional development experience on ServiceNow or other platforms a plus
  • Experience with configuration changes and ServiceNow scripting, including business rules, client scripts, UI policies and actions, script includes, the Glide API, and Jelly
  • Experience developing catalog items and associated workflows
  • Experience with core ITIL ServiceNow modules and associated ITSM/ITIL processes (e.g., Incident, Change, Request, Demand, Knowledge) and how these modules are implemented and can be customized in ServiceNow
  • This role requires a Secret Clearance or the ability to obtain one. 

 

Required for Level 3

  • Bachelor’s Degree in Computer Science, Information Systems or equivalent field of study, or equivalent experience
  • Four or more years of ServiceNow development experience with six total years of development experience; additional development experience on ServiceNow or other platforms a plus
  • Experience with configuration changes and ServiceNow scripting, including business rules, client scripts, UI policies and actions, script includes, the Glide API, and Jelly.
  • Experience developing catalog items and associated workflows
  • Experience in ServiceNow Web technologies (e.g., Angular, Highcharts, HTML+CSS, XML, REST)
  • Experience with core ITIL ServiceNow modules and associated ITSM/ITIL processes (e.g., Incident, Change, Request, Demand, Knowledge) and how these modules are implemented and can be customized in ServiceNow.
  • This role requires a Secret Clearance or the ability to obtain one.

 

Preferred

  • Experience with advanced ServiceNow modules and associated ITSM/ITIL processes (e.g., Discovery, Event Management, Orchestration)
  • Experience in ServiceNow Web technologies (e.g., Angular, Highcharts, HTML+CSS, XML, REST)
  • Demonstrated experience with the software development lifecycle is required - business analysis/requirements elicitation, software & system design, implementation, testing, deployment, and maintenance. Experience with agile methods (particularly Scrum);
  • Scrum experience, training, or certifications
  • ITIL v3 certifications (e.g., Foundations, Expert)
  • Training or certifications on ServiceNow development or administration
  • Strong analytical, problem solving and troubleshooting skills
  • Excellent oral and written communication skills
  • Strong interpersonal skills to interact with customers and team members
  • Ability to work in a team environment

Transcript Requirement

None

 

Additional Requisition Details

System Job Title: SOLUTIONS DEV STAFF II 

Clearance Requirement: Secret 

Access: None 

Polygraph: None 

Relocation Available:  No 

Employment Type: Regular 

Work Schedule: Full Time 

 

Company Statement

The Aerospace Corporation has provided independent technical and scientific research, development, and advisory services to national security space programs since 1960. We operate a federally funded research and development center (FFRDC) for the United States Air Force and the National Reconnaissance Office, and support all national security space programs. We also apply more than 50 years of experience with space systems to provide critical solutions to technologically complex systems in such areas as communications, shipping, law enforcement, and cyber, among others.

From our inception, our highly skilled technical staff has focused on ensuring the success of every mission and developing the most effective and economic space-related hardware and software in the world. Our greatest asset is the technical expertise of our people. Our state-of-the-art laboratory facilities are staffed by some of the leading scientists in the world.

 

Equal Opportunity Commitment

The Aerospace Corporation is an Equal Opportunity/Affirmative Action employer. We believe that a diverse workforce creates an environment in which unique ideas are developed and differing perspectives are valued, producing superior customer solutions. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, gender identity or expression, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

You can also review The Equal Employment Opportunity is the Law poster and the supplement, as well as the Pay Transparency Policy Statement.

Company
The Aerospace Corporation
Posted
03/26/2018
Type
Full time
Location
El Segundo, California 90245, US