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Deskside Technician II Job

Additional Locations: (n/a)



Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.


Collaborating with global thought leaders gives my work purpose.  Different Reasons. Same Mission.


NOTE: Qualified Candidate Identified


About the role:

  • Supports the planning, development, implementation and operations of applications, computers, peripherals and telephony devices for internal customers’


Your responsibilities:

  • Organizes and performs Installation, Move, Add, Changes (IMAC) of computer, Windows 7, 10.
  • Troubleshoots and repairs issues related to phone, computer, peripherals, printer, and Operating Systems.
  • Creates and maintains database entries in Remedy Asset Management to accurately track Information Technology assets, and monitors and maintains work or repair requests in the Remedy incident management system.
  • Provides guidance and technical expertise for users related to system or software related purchases and provides ad-hoc user training and instruction on computer hardware and applications.
  • Assist customers with passwords, remote tokens, printer support
  • Multitask between customer repairs and unboxing of equipment
  • Restock of computer peripherals (keyboards, mice, headsets, etc)
  • Inventory management (laptops, monitors, desktops)
  • Virus/Malware encryption (McAfee/Bitlocker/PointSec)
  • Print Server Administration (create queues, assign permissions, update drivers)
  • Activate network jacks


What we’re looking for:

Basic Qualifications 

  • Must have desktop technician experience (2+ years)
  • AA Degree or equivalent work experience in related discipline and 3 years of related experience. Knowledge of  Active Directory (user management, computer objects), Outlook, VPN administration, network troubleshooting. Windows 10 + Windows 7 familiarity


Preferred Qualifications

  • iPhone, Android, iPad, Apple OS experience
  • VMware and Linux



About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran


Requisition ID: 418974


Boston Scientific
Full time
Marlborough, Massachusetts 01752, US