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Manager - Operations - Housekeeping

Requisition ID: 1867 

Position Number: 20010096

Posting End Date: Open Until Filled

City: Winnipeg

Site: Health Sciences Centre

Work Location:

Department / Unit: Housekeeping CAM 3 

Job Stream: Clinical Support 


Targeted Start Date: ASAP

FTE: 1.00 

Anticipated Shift: Days

Daily Hours Worked: 7.75

Annual Base Hours: 2015


Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

The Housekeeping Department provides cleaning and related services in 37 buildings and the connecting tunnel systems totaling net cleanable of 2.1 million square feet.  Services are provided on a 24-hour basis 7 days per week.


Housekeeping encompasses the cleaning of all surfaces within the facility, with the exception of user/clinical equipment.  Related services include management of the window washing, canopy snow removal, pest control, dry cleaning, privacy curtain replacement, window covering replacement, and re-upholstery services provided by external suppliers.  Housekeeping is also responsible for sanitary supply services, storage of possessions of deceased patients, and the removal and/or exchange of patient furnishings as necessary due to patient requirements or state of repair.

Under the general direction of the Director - Housekeeping Services, the incumbent is responsible for:


  • Departmental Employee Human Resource Services - for Housekeeping Services, the incumbent provides consistency in application of policy and procedures related to all employee human resources for the Director, Managers and staff related to front line Housekeeping staff, acting as a liaison with Human Resources (HR).


  • Material Logistics - oversees overall material logistics including:  ensuring that the warehouse has adequate levels and proper stock materials and ensuring that contracts are in place for specialized material and services to support housekeeping operations.  Directs the effective distribution of housekeeping supplies (paper towels, soap, toilet paper, etc.), cleaning supplies (cleaners, disinfectants, mops, linens, draperies, etc.) and equipment (housekeeping carts, powered and specialty equipment) along with assigned unionized administrative and frontline staff.  Provides working group representation on Regional Housekeeping Product Review, Evaluation and Standardization (PRES) committee and other working groups and committees.


  • Housekeeping Call Management - responsible for the overall process and procedures around request for service/work dispatching and short term relief scheduling.  Ensures that unionized administrative staff responsible for dispatching and short term relief staffing are provided with proper procedures and training and are scheduled to provide coverage.  Works in collaboration with the Lead Hands and all Managers in receipt, dispatching and recording of all work requests coming to the department utilizing Oculys to optimize call dispatching.  Lead Hands and Reception working on all shifts report formally to the Manager - Operations.  The Manager - Operations therefore is responsible as the manager/organizational chief for the Lead Hands including hiring, staff scheduling, performance appraisals and orientation.


  • Housekeeping Schedule Management –- responsible for the overall process and procedures around long term scheduling.  Ensures that unionized administrative staff responsible for long term relief staffing are provided with proper procedures and training and are scheduled to provide coverage.  Responsible for hiring, staff scheduling, performance appraisals and orientation for Scheduler.


  • Management of Project Staff – Responsible for approximately 40 EFT of Housekeeping Aide I and Housekeeping Aide II and coordination of project work throughout the campus. 


  • Three to five years’ experience in management and support of material and human resources in a unionized environment.
  • Three to five years’ experience in a support services department required, housekeeping or environmental services preferred. 
  • Previous experience specifically dealing with the coordination of support functions such as:  material logistics and management, contractor communication and coordination, housekeeping service call centre/dispatching function and human resource management.
  • Human resource management experience should include:  collective agreement interpretation, interviewing, discipline processes, grievance processes, job description preparation, job evaluation, training needs assessments, performance appraisals, absenteeism review and hiring.
  • Demonstrated abilities in documentation systems and processes which support effective human resource and personnel issues within the unionized environment.
  • Experience developing and maintaining current and accurate records (paper and electronic) in relation to personnel issues.
  • Experience using computerized support systems for business and housekeeping management environment preferred.
  • Experience with SAP and SuccessFactors an asset.

Education (Degree/Diploma/Certificate)

  • Bachelor’s degree, preferably in Business Administration or Human Resource Management required.
  • Completion of a Health Services Management course or a diploma in a relevant field would be an asset.
  • An equivalent combination of education and experience as recognized by the Centre may be considered.


Not Applicable

Qualifications and Skills

  • Preference will be given to those applicants competent in an Indigenous language and/or knowledge in Indigenous customs, traditions and values.
  • Knowledge of labour law, workplace safety and health regulations, and building and fire codes.
  • General knowledge of personal computer operations required (Windows, Microsoft Office and a networked environment).

Physical Requirements

  • Constant interruptions, occasional confrontational situations, dealing with personal information in a confidential manner, ability to sit for an extended period.


This position is subject to a Criminal Record Check, including Vulnerable Sector Search, an Adult Abuse Registry Check and a Child Abuse Registry Check. The successful candidate will be responsible for any service charges incurred. 


Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Grace Hospital, Health Sciences Centre, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.


Interviewed candidates may be called upon to participate in a skills assessment.


Any application received after the closing time will not be included in the competition.

Winnipeg Regional Health Authority
Full time
Winnipeg, 03, CA