IT Specialist III- JOC Crisis Contingency & Emergency Support Job

IT Specialist III- JOC Crisis Contingency & Emergency Support (Job Number:434467)


SAIC is seeking an Information Technology Specialist III to work onsite with our customer at Ft. Meade.

Responsibilities includes:

- Serves as the primary point of contact for Enterprise Incidents and Changes for the Operations Center on the assigned shift.
- Coordinates support of the Department of State Enterprise-wide systems and services associated with networking, voice services, security operations, email and related collaboration tools, and Enterprise mobility and messaging.
- Develops and manages ITIL-based services using Service Operations, Service Transition and Continual Service Improvement methodologies.
- Reviews the effectiveness and efficiency of the Incident and Change Management framework and processes.
- Interfaces, coordinates, and resolves issues with multiple senior government managers and worldwide embassies and posts.
- Conducts data analysis independently and in coordination with service areas to quickly identify system and service issues.
- Conducts long range planning to ensure system and service continuity of operations (i.e. power outages and Enterprise-affecting projects).
- Frequently interacts with outside customers and functional peer groups.
- Provides programmatic and technical guidance to other personnel as needed.
- Develops written procedures related to service activities.
- Ensures that internal controls are in place and operating effectively.
- Fosters a comprehensive understanding of how all areas collectively integrate and contribute towards achieving the Operation Center’s objectives.
- Ensures vendor performance during the shift is monitored and actions taken if warranted
- Ensure that the Ops Center has the minimum staff members to ensure adequate coverage at all times.
- Be familiar with the Escalating Procedures of all other operation centers.
- Ensure that all outages and issues are reported in a accurate and timely fashion.
- Expertise in Active Directory, Email Operations, or System Administration Professional Qualifications: Teamwork and Diversity
- Ability to work effectively in a team environment and contribute towards program goals
- Willingness to exercise initiative with focus on enhancing the team effort.
- Ability to acknowledge, respect and appreciate each team member's contributions and find value in diverse cultures and perspectives.
- Ability to exercise fairness in dealings without regard to race, color, creed, national origin, religion, sex, sexual orientation, or political affiliation. Communication
- Ability to communicate (orally and in writing) difficult/sensitive information tactfully and in accordance with established communication security policies.
- Ability to escalate issues in timing with standing operating procedures. Customer Service
- Ability to cordially assist and maintain professionalism in high-stress environments.
- Ability to employ unbiased listening and be responsive to customer questions and requests.
- Sustained focus and interest in problem solving. Technical Expertise
- Strong Networking background
- Working knowledge of ATM or WAN technotlogies.
- Working knowledge of TCP/IP LAN technologies
- Knowledge of enterprise network operations and computing technologies including MS Exchange 2003, 2010, AD/Exchange integration, enterprise networks.

Bachelor's Degree in the field of Computer Science or Information Technology and nine (9) years or more experience; or a Masters and seven (7) years or more experience ; PhD or JD and four (4) years or more experience. Or four 4 years of additional experience in lieu of a degree.


Formal industry certifications such as Microsoft Certified Systems Engineer (MCSE) and/or Microsoft Certified IT Professional (MCITP – various); CISCO CCNA or Comptia Network+; Experience with HP Openview, Remedy, MS SCOM, NETIQ or NeuralStar


ACTIVE TS/SCI w/ Polygraph

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit

EOE AA M/F/Vet/Disability

Job Posting: Feb 23, 2018, 9:52:27 PM
Primary Location: United States-MD-FORT MEADE
Clearance Level Must Currently Possess: Top Secret/SCI with Polygraph
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: Yes, 10% of the time
Shift: Day Job
Schedule: Full-time
Full time
Fort Meade, Maryland 20755, US