Part-Time Associate System Administrator

Part-Time Associate System Administrator - 7307

Operations - USA Oldsmar, Florida 

Founded in 1923, Nielsen is the global authority on the consumer. We help over 20,000 clients, from Coca-Cola to Walmart to Apple to Disney, in over 100 countries understand consumers and grow their businesses, every day. Nielsen’s business is organized into two areas: What Consumers Watch, serving media, telecom and tech industries; and What Consumers Buy, serving consumer goods, retail, financial services and automotive industries. Nielsen went public in 2011 and joined the S&P 500 in 2013.

 

Nielsen is seeking a Part-Time Associate System Administrator to perform complex system security administration functions, including creating client/customer profiles and accounts, user ID setups, assigning access rights and assign/test connectivity. Assignments are based upon tasks within the framework of well-defined account tools, procedures, company standards and policies. Other functions include maintaining existing accounts, updating user information, adding/removing orders, deleting/adjusting accounts as requested by Marketing or contractual changes.

                                     

 

Key responsibilities include:

 

  • Provide world-class application and technical support
  • Respond to inquiries promptly, using established department guidelines.  Demonstrate proper business & customer handling etiquette
  • Provide complete and accurate information in Case Management tool, to include contact information, issue summary, issue status, next steps, system configuration and ongoing updates
  • Troubleshoot external/internal client issues as reported
  • Investigate and suggest potential resolutions or workarounds.  Escalate appropriately.
  • Provide timely and accurate feedback to clients.  Follow up with clients after their issue has been resolved
  • Liaise between department and escalation teams
  • Provide ideas, suggestions to promote process and quality improvements
  • Complete assignments accurately and efficiently in accordance with department standards
  • Document resolutions into Nielsen Client Helpline knowledge base for reuse and reference point. Acts as final approval level for entries.
  • Resolve issues by use of detailed data analysis and a higher level of technical troubleshooting
  • Stay informed of all policies and procedures that affect customers

 

Qualifications:

  • Ability to work non-traditional schedule to support our clients in Europe and/or Southeast Asia
  • Minimum of two years’ experience in customer service
  • Excellent oral/written communication and organizational skills
  • Proficiency in analytical and problem-solving skills
  • Ability to work in a fast-paced environment;  eager to learn
  • Ability to answer mid-level technical questions related to assigned products teams

 

Preferred qualifications:

  • Help Desk Industry Professional Certification is preferred
  • Bilingual skills are a plus

About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit www.nielsen.com

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular 

Primary Location:  Oldsmar,Florida 

Secondary Locations: , , , 

Travel:  No 

Company
Nielsen
Posted
03/26/2018
Type
Full time
Location
Oldsmar, Florida 34677, US