Bilingual CSR

Req ID: 106116 

Entity: AMR 

1st and 2nd shift postions available!

MUST be bilingual in Spanish and English! 

Starting pay rate is $12/hr

 

Position Summary: The Transportation Coordinator answers incoming network transportation provider calls regarding non-emergency transportation services in a prompt, courteous and professional manner.

 

Essential Duties Include but are not limited to:

  • Answer incoming calls from network transportation providers in a prompt and courteous manner.
  • Coordinate scheduling of trips with network transportation providers.
  • Negotiate rates with network providers in special circumstances.
  • Work with the Pending Team to help identify problem areas and providers within all plans.
  • Problem solve on how to control quality and cost initiatives to reduce cost of trips.
  • Improve system handling and identifying trips that go to park and pending.
  • Recommend a process to decrease the amount of negotiated trips by customer service representatives.
  • Serves as a liaison between the patient and transportation providers.
  • When needed, perform the duties of a Customer Service Representative.
  • Adhere to all company policies and procedures.

 

Minimum Qualifications:

Education/Licensing/Certification:

  • High School Diploma or GED required.

Experience:

  • One year of customer service experience is required.
  • Bilingual in English and Spanish required.
  • Must be familiar with local geography.
  • Healthcare experience preferred.
  • Ability to deal with complex problems involving a broad scope of issues while under pressure.
  • Ability to effectively solve customer complaints in a timely manner by utilizing all tools available.

Other i.e. knowledge and skills:

  • Must be proficient with Microsoft Office applications.
  • Must type 30 wpm.
  • Must have effective oral, written and interpersonal communication skills.

 

EOE Including Veterans and Disabled 

Company
Envision
Posted
03/26/2018
Type
Full time
Location
Clearwater, Florida 33760, US