Manager, Operations (Program/Service Lines) - Sickle Cell Clinic Job

Summary

Responsible for leadership and direction of departmental operations, business planning and fiscal operations for the program/service line.  Establishes, builds, and develops relationships with physicians that increase physician utilization and referrals to the program/service line.  Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Education/Experience/Licensure

 

Education/Formal Training

Work Experience

Credential/Licensure

 

REQUIRED:

 

Bachelor’s Degree in healthcare administration, finance, business administration, or other relevant educational background plus a

 

Must have at least five (5) years of progressively responsible experience in hospital administration or patient care.

 

N/A

 

PREFERRED:

Master’s Degree in Healthcare Administration or Business Administration.

Two (2) year’s relevant work experience in healthcare field.

N/A

 

SUBSTITUTIONS ALLOWED:

N/A

N/A

N/A

Knowledge/Skills/Abilities

  • Demonstrated ability to develop, build, and maintain working relationships with physicians and work collaboratively with health professionals at all levels to coordinate patient care and achieve strategic departmental goals.
  • Knowledge of the business of healthcare (i.e. financial analysis, budgeting, project analysis/management, business planning).
  • Ability to plan and schedule projects and facilitate/coordinate projects through teams across departments.
  • Strong written and verbal communication skills with demonstrated facilitation skills.
  • Skill and proficiency in standard software programs including but not limited to: Microsoft Word, Excel, PowerPoint
  • Ability to lead and motivate individuals and groups of people toward the accomplishment of work and organizational goals.
  • Skill in negotiating with and between individuals and groups of people, including Associates, management and physicians.
  • Ability to plan and schedule tasks and projects and to maintain control of own and others’ work flow.
  • Skill in developing and implementing long-range plans and programs.

Key Job Responsibilities

Leadership & Direction:

  • Manage and coordinate daily operations of the assigned program/service line.
  • Assists with establishing growth objectives for the program/service line; ensures that market position is maintained or increased.

 

Business Planning/Financial

  • Manages fiscal operations for the program/service line including preparation of expense and capital budget recommendations, monitoring, verifying, and reconciling expenditures, coordinating financial reporting, and recommending rates for services.
  • In collaboration with marketing and/or planning & development, develops and supports business plans and strategies for new programs or services or expansion of existing services.

 

Quality/Regulatory
  • Monitors trends in service by analyzing departmental procedures; identifies opportunities for operational efficiencies and quality of services provided.
  • Ensures compliance with external regulatory agencies for the program/service line.

 

Physician Relations/Business Development
  • Establishes relationships with key internal and external customers and service providers; builds strong collaborative relationships with referring physicians.
  • Recommends, develops, and implements strategies to increase physician utilization and loyalty to the hospital and/or service line.

Physical Requirements

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Company
Methodist Le Bonheur Healthcare
Posted
03/25/2018
Type
Full time
Location
Memphis, Tennessee 37501, US