Retail Team Leader - Sugarloaf 152

Purpose:

Contributes to store profitability by ensuring KPIs for a defined area within the store are met or exceeded. The core expectations include coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience.

 

 

Key Accountabilities:

  • Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations.
  • Create an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility.
  • Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor.
  • Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
  • Minimizes loss by implementing, monitoring and tracking all loss prevention activities.
  • Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility.
  • Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets.
  • Tracks performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency.
  • Coaches, motivates and inspires individuals within area of responsibility to maximize and drive a performance culture.
  • Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model.
  • Guides and trains team members on basic core and seasonal product knowledge.
  • Uses advanced category expertise and enthusiasm for the Brand to drive sales and customer loyalty.
  • Understand customer expectations and coaches team to meet or exceed them at all times.
  • Actively supervises and coordinates team to ensure all customers receive the highest level of service.
  • Actively collaborates and shares best practices to drive store team performance.
  • Supports the recruitment, onboarding, training and development of the store team.
  • Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.

Knowledge, Capabilities and Experience:

  • Must possess and consistently exhibit the competencies relative to the position.
  • Skilled in operating personal computers, POS systems, and various software packages including MS office.
  • Ability to learn and adapt quickly in a fast paced environment.
  • Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.
  • Ability to operate independently and with discretion, and work effectively under pressure.
  • Demonstrates an inspirational attitude that contributes to a positive team environment.
  • Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
  •  Well developed ability to speak, read, comprehend, and write English
  • Ability to maintain reliable and consistent attendance and punctuality.
  • While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate.

 

Physical Requirements:

 

  • While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.

 

  • The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

 

 

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
  • Must be 18 years or older.

Qualifications:

  • High school diploma or general education degree (GED)
  • Minimum 12 months experience working in a sports/fashion customer & commercial focused retail environment.
  • Advanced selling experience and comprehensive product, retail and industry understanding as well as supervisory experience.

 

 

 

Purpose:

 

Contribute to meeting or exceeding store sales and profit targets by:

  • Passionately inspiring consumer loyalty to the brand
  • Diligently executing store operations, with a special focus on selected functional areas
  • Providing support and feedback to Retail Professionals and store management

 

Key Accountabilities:

 

  • Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
  • Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
  • Be a role model for customer service and meeting or exceeding customers’ expectations
  •  Be role model for cashier operations and completing sales transactions quickly and accurately while adhering to cash protection procedures
  • Be a resource for Retail Professionals in dealing with complex customer service situations
  • Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
  • Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
  • Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)
  • Adhere to all established policies and procedures
  • Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
  • Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
  • Complete cash register transactions quickly and accurately
  • Minimize loss in the stockroom, the sales floor and the cash wrap
  • Perform all store operations in a safe, effective and efficient manner
  • Collaborate productively and respectfully with team members
  • Make yourself available to support other team members when needed
  • Complete all applicable training programs and effectively apply the learning on the job
  • Seek coaching and learning opportunities to continually improve your performance
  • Handle returns, refunds and exchanges and use these as an opportunity to build sales and customer loyalty and to follow retail policies and procedures.

 

 

Knowledge, Capabilities and Experiences:

 

  • Advanced Retail Professional Competencies
  • Proficient in all Cash Handling BPs and Store Security Audit
  • Skilled in operating personal computers, POS systems, and various software packages including MS office

 

Physical Requirements:

 

  • While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.
  • The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. You must be 18 years or older.

 

 

Minimum Qualifications:

 

  • Minimum 6 month work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding
  • Basic numeracy and literacy and advanced verbal communication skills
  • You must be 18 years or older

 

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Company
adidas
Posted
03/25/2018
Type
Full time
Location
Lawrenceville, Georgia 30042, US