Sales Associate for Fit Step Pro Job

Req #: 68882 
Mall/Shopping Center: Polaris, Columbus 
Department: Stores 

 

At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!

 

 

Sales Associates provide friendly service by actively seeking out customers to assess their needs and provide assistance for the purposes of insoles. Sales Associate will examine the customer’s feet using our technology, and determine what kind of shape/issue the customer has with their feet. After examining their feet they will match an appropriate insole/accessory for that customer. Sales Associates will also perform the following functions: customer service, signing up new Rewards members, cashiering, store operations, and merchandising. Sales Associates must demonstrate behaviors that align with the company values of Passion, Accountability, Collaboration, anf Humility.

 

Reports To: Department Supervisor.

 

Essential Duties and Responsibilities:

  • Customer Service, Sales and Engagement – Engage and greet shoe lovers within store and provides information regarding Fit Step Pro (FSP). Drives sales by performing complimentary foot examination and consultation, suggests appropriate insoles for the customer to purchase and engages in one-to-one selling. Maintains client follow up. Adjusts customers insoles as needed. Follows the DSW customer service model. Explains the DSW Rewards program and its benefits while ensuring thorough service. Answers questions about merchandise for the customers, and directs customers to appropriate merchandise within the store. Maintains client book.
  • Cashiering and Cash Handling - Rings up customer transactions while following the DSW cash handling policies and register procedures. Counts money, makes change, verifies amount, and issues receipts. Reads and interprets price ticket information, operates a calculator, and enters data via terminal keyboard.
  • Area Operations - Maintains a clean and organized area.
  • Merchandising - Unloads department merchandise from trucks, places merchandise on the sales floor per DSW standards, completes markdowns, maintains clearance area standards, fills accessories, organizes and maintains the stockroom related to department merchandise.
  • Loss Prevention - Follows all loss prevention policies and procedures.
  • Personal Development - Actively participates in daily Huddles and ongoing training. Is open to and responsive to coaching and feedback.
  • Other Duties - Performs other duties as assigned by the management team.

 

REQUIRED SKILLS AND COMPETENCIES:

  • Outstanding customer service and selling skills
  • Excellent verbal communications skills
  • Able to learn the anatomy of the foot, different diseases, and the cause 
  • Able to learn which insole is the best fit for the customer
  • Able to show initiative, motivation, and is not afraid to get out of their comfort zone 
  • Teamwork oriented
  • Meet or exceed sales and new account goals
  • Commit to building customer relationships and loyalty through personal interaction and the maintenance of a customer file
  • Demonstrate knowledge of store products and services and use this knowledge to build sales
  • Available to work nights and weekends

 

DSW believes that all persons are entitled to equal employment opportunities. We do not discriminate against race, color, national origin, religion, sex, age, disability, genetic information, sexual orientation, gender identify or any other protected classification recognized by state or federal laws.


 

Company
DSW
Posted
03/24/2018
Type
Full time
Location
Columbus, Ohio 43240, US