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Microsoft Office 365 Administrator (O365)

Dover Business Services [is an independent business unit that] empowers OpCo growth by providing best-in-class operations expertise and services to increase capacity, improve control and reduce costs. In the future we will also provide analytics, strategic services and leverage advanced technologies.  This enables OpCos to focus on customer business activity and growth strategies. DBS supports Dover’s Operating Companies through the processing of select financial and transactional processes and provides HR and IT support.  DBS operates shared service centers in China, North America, the Philippines and Scotland.

POSITION TITLE:                Client Services Administrator (Office 365)

REPORTING TO:                 Manager, Client Services



The Client Services Administrator’s role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.



This role will work closely with the end-user community, IT cohorts and the Manager, Client Services Tower to provide IT support services to Dover Corporation and its subsidiaries.  Specific responsibilities include but are not limited to:

  • Work with end users to identify and deliver required PC service levels.
  • Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
  • Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
  • Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
  • Maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
  • Work remotely to cover one or more assigned support sites.
  • May require after-hours support for IT related needs.
  • Ensure adherence to policies, procedures and best practices defined and governed by the Client Services functional tower.
  • Collaborate with the functional towers for incident escalation, resolution and problem management
  • Other various duties or responsibilities as assigned
  • Must have email migration experience
  • Must have experience with Microsoft Exchange Server 2013
  • Strong Powershell scripting experience
  • Manage daily IT operations for Microsoft Office 365 – Tier 3 support for O365 environment
  • Ability to work out of and manage work load thru ServiceNow to manage REQ’s/INC’s/PRB’s/CAB
  • Global experience in managing large Messaging environments
  • SMTP knowledge
  • Responsible for producing RCA for high severity issues
  • Adhere to IT Change Management process
  • Ability to work after hours and weekends
  • Effective analytical and troubleshooting skills
  • Strong work ethic, attention to detail, and organizational skills
  • Drafts clear, concise and accurate technical reports
  • Ability to work as a team player in a fast paced environment
  • Ability to carefully follow established procedures
  • Comfortable working with all levels of corporate personnel
  • Cooperative attitude and flexible approach to a wide variety of situations
  • Excellent written and verbal communication skills
  • Able to communicate well with users and vendors, as well as other members of the group and department
  • Ability to work independently while keeping supervisor informed
  • Fundamental understanding of Project Management methodologies
  • Ability to successfully analyze and document information workflows
  • Ability to learn and apply new concepts quickly
  • Demonstrated proficiency in planning, deploying, and maintaining new Microsoft Office 365solutions
  • Advanced knowledge of cloud computing operations and concepts
  • Demonstrated advanced problem solving capabilities
  • Advanced knowledge of Windows operating systems
  • Responsible for maintaining litigation hold policies and performing eDiscovery searches



The successful candidate will possess the following attributes:

  • Associate’s degree in Computer Science (or related field of study).
  • 1-3 years of IT work experience, preferably in manufacturing industry. 
  • A + Certification a plus.
  • Ability to effectively execute tasks in a high-volume environment.
  • Builds and manages relationships internally and externally.
  • Able to work both independently and in a team-oriented, collaborative environment.
  • Is optimistic with a can-do attitude.
  • Is honest, genuine and transparent.
  • Strong written and oral communication skills.
  • Strong interpersonal skills, understands customers and their needs.
  • Is fair and ethical toward others in all interactions.
  • Customer service skills an asset.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Illinois : Bellwood || Americas : United States : Illinois : Chicago || Americas : United States : Illinois : Downers Grove || Americas : United States : Illinois : Elk Grove Village || Americas : United States : Illinois : Hodgkins || Americas : United States : Illinois : Oakbrook Terrace || Americas : United States : Illinois : Skokie || Americas : United States : Illinois : Wheeling || Americas : United States : Ohio : Cincinnati || Americas : United States : Ohio : Hamilton || Americas : United States : Ohio : Kent || Americas : United States : Ohio : Lebanon || Americas : United States : Ohio : Mentor || Americas : United States : Ohio : West Chester || Americas : United States : Ohio : Zanesville

Sub Division : Americas

Job Requisition ID : 1921

Dover Corporation
Full time
Cincinnati, Ohio 45201, US