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Call Center Customer Service Representative - Norman

Why work for Sitel?

Competitive wages starting at $10.30 per hour plus an opportunity for performance-based raises after 90 days, 180 days, 1 year, and 2 years.

This is NOT on sales or commission!

This is not telemarketing, the CSR position is primarily assisting customers with their questions and their accounts. Sitel provides training, guidelines, and goals to ensure that you are truly successful. We are looking for friendly, professional individuals for a banking customer service program. No auto-dialer or outbound calls, all of the customer calls are incoming. No sales or collections required. We are also looking for bilingual agents! 

Why should you join our team? 
Sitel provides a true foundation for personal and professional growth. We also offer opportunities for advancement and generally fill leadership positions from within the company. We offer competitive pay packages and a fun and exciting work environment, and we would love to have you come and join our Sitel family. 

Summary of Job

• Answer inbound calls within guidelines/goals established by the client and contact center management 

• Consistently achieve call quality score goals to meet client and customer satisfaction goals

• Multi-task in several computer applications while holding a conversation with a customer

Must have an open schedule availability and be available evenings and weekends

What we are looking for

• Customer service experience with a minimum of 6 months

• Call center experience a major plus

• Must have a stable work history

Knowledge/Skills/Abilities

• Dependable, reliable and able to perform duties with minimal supervision 

• Ability to interact positively with customers, peers, and supervisors

• Professional, articulate voice 

• Must be able to use multiple computer applications while communicating with customers 

• Ability to type a minimum of 25 WPM, must pass a typing test prior to an interview

Pay Rate

$10.30 per hour plus an opportunity for performance-based raises after 90 days,180 days, 1 year, and 2 years.

Education Requirements

• High school diploma or equivalent required. Must be able to provide proof of completion if hired. 

Other Requirements

Sitel requires pre-employment drug tests, background check. 

Application Process

Most communication throughout the application and hiring process will be via email. Please enter a valid email address and check your email often throughout the process. 

Additionally, once you complete the employment application, you will immediately be prompted to take an assessment which will take 15 minutes to 30 minutes to complete. If you are unable to complete the application and assessment in one sitting, you will be able to access the assessment from a link in an email that will be sent to you. Please complete the assessment as soon as possible after submitting the application. 

Finally, after completing the background check and initial offer all candidates will receive an EMAIL notification with the next steps in the hiring process once the background has completed. Please be sure that you can access this email address on computers other than your own. 

If you have any questions during the application or hiring process, first refer to any email received for answers or contact information.

Benefits and Perks

Excellent Benefits: Medical, Dental, Vision, 401(k) Plan, Paid Holidays, Paid Vacations, Life Insurance, Flexible Spending Account, Short-Term Disability, Long-Term Disability

Awesome Perks: Paid Training, Opportunity for Advancement, Inbound Calls Only, No Outbound Sales, No Collections, Paid Training, Employee Discounts, Comfortable work environment, Friendly atmosphere, Casual Work Attire, and more.

Sitel Competencies

  • Using Computers and Technology
  • Serving Customers
  • Reading Effectively
  • Problem Solving/Analysis
  • Learning Quickly
  • Interpersonal Communication
  • Following Policies and Procedures
  • Delivering High Quality Work
  • Customer Service
  • Computer Skills
  • Assessing and Understanding People
  • Attentive Listening

Company
Sitel
Posted
03/24/2018
Type
Full time
Location
Norman, Oklahoma 73019, US