Client Returns Advocate I

Requisition Number: 65706 

As a Client Returns Advocate at Insight, you’ll serve as the primary point of contact for all client return requests, assisting both internal and external clients with their requests via the phone, E-mail and IM and utilize Insight’s internal systems.  You’ll need to interact cross functionally with various internal Insight departments and third-party vendors.

What you’ll do at Insight:  

  • Receive incoming returns request and initiate all processes by the end of the day, contacting internal and external stakeholders for approval. To do so, you’ll send Sales and Client return instructions and completion e-mail with next steps and create Send UPS shipping labels or pickup or schedule AIT pickups on each approval.
  • Follow up on all pending assigned return requests on a regular basis, partnering closely with sales teams and clients.
  • Maintain all incoming e-mails and provide responses by end of each day and follow-up on any pending issues.
  • Answer all incoming calls presented, return requests and or transfer to correct department.

 What you’ll need to join Insight:

  • High School diploma or equivalent. Two year degree preferred, but not required or 1 year returns/ customer service experience or equivalent combination of education and experience.
  • Customer service skills a must along with excellent oral/written communication.
  • Computer hardware/software knowledge and/or industry knowledge strongly preferred.
  • Detail oriented, self-motivated, connects well and can communicate clearly with Insight's sales force and clients, has excellent time management and problem solving skills, proactively follows-up and is capable of working independently with minimal direction.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


About Insight

Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.


Join our team as we work to deliver the best solutions through Intelligent Technology Solutions™, the new IT.

  • Global technology provider of IT hardware, software and service solutions
  • Fortune 500 company founded in 1988 with clients around the globe
  • $5.5 billion in revenue for 2016
  • 6,400+ teammates worldwide
  • 2017 Arizona’s Most Admired Companies (AZ Business Magazine), 2016 Best Places to Work (Phoenix Business Journal)
  • 2017 Dell EMC Titanium Black Partner, 2016 HP US Personal Systems Reseller of the Year, 2016 Cisco Gold Certification in North America, Microsoft’s largest global partner


Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.


Posting Notes: Hanover Park || Illinois (US-IL) || United States (US) || None || None || US - Hanover Park, IL ||

Insight Enterprises, Inc.
Full time
Hanover Park, Illinois 60133, US