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Account Consultant

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.


Job Summary

The primary responsibility of the Account Consultant is the sales and sales support of complex communication solutions (IP, data, cloud, hosting, voice, etc.). This is accomplished by understanding the customer's business needs and strategies, building relationships and long term partnerships with the customer and developing and applying CenturyLink solutions to those needs and strategies. The position is responsible for positioning CenturyLink with the customer and positioning CenturyLink strategic products with the customers.

Job Description

Primary interface with both internal and external customers this positions requires a complete focus on customer service and perfecting the customer experience.

  • Responsible for attainment of revenue objectives and service quality objectives.
  • Responsible for input to and execution of account plans while leading and managing the development of the Service Plan segment for the overall Account Plan.
  • Actively engages and coordinates with customers in person and remotely, ensuring superior service levels are maintained and leading customer specific quality improvement plans as documented and identified in the Service Plan.
  • Actively works and coordinates activities in support of sales, with numerous teams that support the provisioning, design, installation and billing of sales to customers.
  • Interacts effectively as a team member to support achievement of sales objectives.
  • Makes accurate and timely decisions based on customer needs and business requirements.
  • Develops, maintains and manages customer relationships from the operational to executive levels throughout the organization.
  • Contributes to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition.
  • Represents CenturyLink to multiple departments and levels within the Account, by understanding how CenturyLink’s products meet their goals.
  • Assess customer needs and desires and suggest solutions and alternatives; this may involve product offerings, or improved ways of conducting business between CenturyLink and the customer
  • Escalates proactively within interdependent departments to accomplish assigned responsibilities.


5+ years of experience supporting customers as it pertains to telecommunications products and services.

  • Experience supporting a sales team and/or sales support team in the area of Telecommunications solutions to include facilitation of proposals, product offering, agreements, contract review and support, and managing customer priorities with company initiatives.
  • Experience with all CenturyLink Legacy systems including legacy Qwest Local, National and legacy CenturyTel products, processes including all billing care support.
  • Experience and/or technical knowledge in Network ordering, billing and provisioning processes and systems.

Preferred Qualifications:

  • Strong interpersonal, communication, customer service, account relationship, time management, organizational and negotiating skills
  • Strong problem-solving skills, especially when dealing with incomplete or conflicting information
  • Ability to work independently as well as in a team environment.
  • Some support activities requires work to be performed in the evening (network cutovers, voice migrations)
  • Proficiency with MS Office (Excel, PowerPoint, Word).


High School Diploma or Equivalent in Other

Alternate Location: US-Arizona-Phoenix; US-Colorado-Denver; US-Texas-Dallas

Requisition #: 177316

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full time
Phoenix, Arizona 85012, US