Spa Retail Agent

At The Resort at Pelican Hill, we’re proud of our accolades, but we know our employees are our most important asset. Newport Beach’s only Five-Star resort is looking to add Five-Star employees to our team of more than 1,000 hard working, outgoing and dedicated hospitality professionals. If you think you have what it takes to create personalized, memorable experiences for Pelican Hill’s discerning guests from near and far, we want to get to know you.

Position Summary:

The Spa Retail Agent is responsible for initiating and completing sales of personal items and products available in the Spa, Fitness Club and Salon. They must be able to speak clearly, communicate with all types of people, including VIPs, dignitaries and celebrities. The Spa Retail Agent must maintain a professional appearance and friendly attitude toward guests, other employees and management staff and conduct themselves in a professional manner at all times to reflect the high standards of the company. 

Job Duties:

  • Greet guests of the Spa and ensure that they are aware of the retail products available for purchase.
  • Maintain a high level of expertise on products and explain their purpose, ingredients and method of use.
  • Understand all Spa, Fitness Club and Salon services and be able to fully explain them to guests.
  • Understand and adhere to department sales goals. Maintain accurate sales records to establish a client base for re-sale of personal items and products.
  • Process payment utilizing proper policies and procedures for cash, room charge or credit card.
  • Provide directions and information to guests about the resort’s facilities, services, location and hours of operation.
  • Ensure the cleanliness of the retail areas and arrange for cleaning when necessary during daily operating hours.
  • Ensure guest requests for assistance are answered promptly and handled appropriately in a timely manner.
  • Project an image of friendliness, professionalism and willingness to provide personalized services to guests.
  • Refer guest complaints related to Spa activities or treatments to management staff in accordance with departmental policies and procedures.
  • Strictly adhere to the company’s lost and found policies and procedures.
  • Follow all procedures when responding to any hotel emergency or safety situation.

Minimum Qualifications:

  • Ability to communicate effectively.
  • Proficiency in a second language preferred.
  • Previous customer service experience, preferably in a hotel/resort environment.
  • Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism. 
  • Strong attention to detail and the ability to handle multiple tasks.
  • Excellent communication and organizational skills.
  • Ability to work with management staff and other employees in a professional manner.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

The Irvine Company
Full time
Newport Beach, California 92657, US