Switchboard Operator

Indiana Heart Physicians
Franciscan Physician Network

​5330 East Stop 11 Road 
Indianapolis, IN 46237
 

Days; Full-Time

40 Hrs/Wk

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WHAT WE NEED

Reliable, helpful people

WHO WE ARE LOOKING FOR

Even in today’s online world, the phone is still one of the main ways people get in touch with doctors, staff, patients and visitors in our hospitals. When people call we want to make sure they hear a friendly, helpful voice. If you love talking to people and helping them, you need to keep reading. 

 

Are you good at answering, distributing and relaying calls? Are you helpful and friendly over the phone? Do you enjoy finding the right answer and seeing things through? This could be the perfect job for you. 

WHAT YOU WILL DO

  • Page physicians and staff.
  • Maintain appropriate documentations of all telecommunications processes.
  • Provide general hospital and patient information, answering calls in a friendly and courteous manner.
  • Put proper emergency plans into action.
  • Answer and dispatch security calls.
  • Provide exemplary customer service; greet and direct patients, family members, and other visitors.

WHAT IT TAKES TO SUCCEED

  • Handle a high volume of calls in a pleasant and professional manner.
  • Interact with others in a calm, friendly and caring manner.
  • Active listening skills and empathy toward others.
  • High attention to detail.
  • Follow well-defined instructions and comply with regulations, standards and procedures.
  • Multi-task in a fast-paced environment.
  • Maintain confidentiality of sensitive information.
  • Knowledge of switchboard and communication procedures.


WHAT WE'RE LOOKING FOR

High School Diploma/ GED Required

0-1 Years Experience

License(s):

Certification(s):

Travel: Never or Rarely

 

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Company
Franciscan Alliance Inc
Posted
03/24/2018
Type
Full time
Location
Indianapolis, Indiana 46237, US