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Bank Integration Segment Lead-Business Banking-CoralSprings,FL-Atlanta,GA-Charlotte,NC

Bank of America Merchant Services connects businesses and consumers by doing payments better. In an increasingly complex marketplace, we empower businesses to give consumers the right commerce experience. We consult with businesses to customize solutions that integrate selling channels, open new markets, solve problems using data, stay secure and, ultimately, accomplish more.

Banc of America Merchant Services, LLC is the result of a strategic alliance between Bank of America and First Data Corp. As an industry leader with a powerful commitment to the merchant business, Bank of America Merchant Services delivers a comprehensive suite of innovative payment solutions to merchants of all sizes. We are the number one U.S. payments processor today with over 13.5 billion credit card transactions processed annually, representing approximately 300,000 merchant based relationships. We have industry-leading products, world-class technology solutions, an expansive geographic footprint, and 2,100 full-time associates. We offer outstanding career opportunities and advancement and we promote a healthy work/life balance through special benefits and programs. Bank of America Merchant Services is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans and Disabled.

The Bank Integration Segment Leader is responsible for optimizing our alignment with Bank of America by working closely with BC Leaders and our bank partners to ensure Bank of America Merchant Services is integrated into the strategic direction of both organizations and positioned to deliver an impactful, positive client experience.

Essential Functions

  • Re-gain and retain the trust from our bank partners through improved routines and communication
  • Reinforce and inspect the expectations of the BC Leader and BC outlined in the Client Engagement Process (CEP)
  • Identify new opportunities to partner strategically via digital channels
  • Deepen mutual client relationships by presenting a united front
  • Understand industry trends and effectively position BAMS products within the bank to drive opportunities
  • Develop routines that enable effective communication and collaboration with bank business partners

Necessary Activities

  • Market level presence and routines including monthly review package
  • Maintain Client Priority List
  • Maintain alignment matrix between BAMS and Bank
  • Training and reinforcement of Client Engagement best practices
  • Transparency to changes and shifts within the BAMS organization
  • Clear and consistent communication plan
  • Reserve & Risk Discussions – joint effort
  • Establish escalation path and publish/update on a regular basis

The outcome of these objectives will yield a significant increase in bank referrals across all client managed segments, which will equate to increased sales, better bank alignment and bank partner satisfaction as well as an increase in client satisfaction which will help drive client retention.


  • Bachelor’s Degree or equivalent work experience
  • 5+ years of sales or portfolio management
  • Experience successfully selling and servicing clients to include C level executives in targeted industries.
  • Strong Executive presence, with experience dealing with individuals at all levels in the organization.
  • Strong communications, including written, oral and presentation skills.
  • Effective planning, time management and organizational skills.
  • Highly motivated to succeed in a performance driven environment.


  • Experience in portfolio management or sales teams.
  • Experience selling and servicing Merchant, Bankcard or Financial Services.
  • Leverage data to provide to leadership with the intent of leaders coaching associates to achieve stretch performance goals and manage low performing associates.
  • Ability to build and sustain productive relationships with key business partners and establish strong partnership with bank leaders.
  • Ability to think creatively on opportunities to grow revenue, deepen client relationships, and penetrate portfolio.
  • Ability to drive strategic and operational initiatives within team.


  • Proficient in Microsoft Excel, Word, PowerPoint, and Outlook. Ability to quickly learn various sales applications.

Physical Requirements

  • Standard office environment: work typically involves close visual acuity on a computer to access view, read, prepare and analyze data and other written communications.


  • Approximately 30% travel may be required to attend bank/client/segment meetings. Travel will be done via air and car.

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.





Bank of America Merchant Services ensures equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the employer’s legal duty to furnish information.

Bank of America Merchant Services
Full time
Atlanta, Georgia 30342, US