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Lead Talent Development Consultant (Technical Trainer/Instructor)

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.


Job Summary

Operations Training is a team of training specialists working consultatively with the North America Operations Organization within CenturyLink.


Our commitment is to provide learning solutions that positively impact how our workforce operates. Technical Training uses a holistic approach to provide learning solutions. People who thrive in our area are self-starters with an inherent sense of urgency and a passion for helping others succeed and providing the right learning solutions to maximize employee performance. These Instructors are problem solvers who think fast and adapt quickly to change. Most importantly, they demonstrate outstanding critical thinking and communication skills.


This role will serve as the Lead Talent Development Consultant for the delivery and evaluation of technical training solutions including TDM, Ethernet, SONET and DWDM systems Layer 1, 2 & 3, xDSL, Installation and Repair (I&R), GPON, engineering systems and safety courses.

Job Description

  • Lead the training delivery for specific technical training courses utilizing strong facilitation skills.
  • Lead cross-functional training initiatives and development projects for new system or technology supporting the business.
  • Certifies other instructors on assigned materials by providing feedback on delivery style and knowledge necessary to instruct assigned courses.
  • Ensures materials for assigned courses remain updated and proactively initiates necessary modifications.
  • Assists Technical Training manager in evaluating effectiveness of assigned technical courses by obtaining and evaluating necessary metrics.
  • Interacts with management regarding the performance of participants, providing recommendations concerning areas of improvement and/or development.
  • Provides coaching and counseling to help employees apply new skills and knowledge on the job.
  • Oversee the development of appropriate lab systems necessary to support developed technical curriculum.
  • Demonstrates strong business acumen when recommending solutions to address performance concerns. 


Required Qualifications:

  • Must be comfortable with up to 50% travel or more.
  • 6+ years experience in training and development function demonstrating knowledge of adult learning theory, different learning styles, delivery options to provide the best learning solution to answer the business need.
  • Exceptional verbal and written communication skills and interpersonal skills, customer service skills and flexibility are a must.
  • Technical knowledge and understanding of TDM, Ethernet, SONET and DWDM systems Layer 1, 2 & 3, xDSL, Installation and Repair (I&R), GPON, engineering systems and safety skills.
  • Business acumen/skills including tying skills to impact objectives, data measurement and analytics, process improvement skills and project management.

    Preferred Qualifications:

  • Broad knowledge of performance consulting.
  • 2+ years experience in direct people leadership positions, preferably within training or technical functions.
  • Working collaboratively across departments to meet goals and objectives.


Bachelors or Equivalent

Alternate Location: US-Minnesota-Minneapolis

Requisition #: 172508

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full time
Minneapolis, Minnesota 48076, US