Operations Associate I or II

This position is located in Algona, IA or Austin, TX. Definition: This position assists the Underwriting Team through the use of technical skills by providing a broad range of administrative duties and support functions. Operations Associate * Supports the underwriting process through data entry, policy processing and other tasks as assigned. * Assists in customer service phone calls. * Has a broad understanding of the underwriting workflow and the software systems. * Is able to recognize system irregularities. Operations Associate II * Must demonstrate a history of high quality work and is capable of being a leader by example with documented results. * Able to trouble shoot and test any system enhancements or fixes. * Provides administrative support to the underwriting team in areas of documentation, report management and vendor management. Essential Functions: Essential Functions may include, but are not limited to the following: * Ensures data quality and accuracy, timely data entry, and policy processing. * Understands the software data fields and is capable of interpreting and transferring information from applications, etc. to the corresponding data field. * Provides timely and quality customer service. * Attends and participates in appropriate meetings. * Recognizes discrepancies and refers information back to appropriate teammate. * Documents all transactions according to Company guidelines. Knowledge, Skills and Abilities * Thorough knowledge of principles and practices of insurance underwriting, collection and interpretation of data. * Ability to use initiative and apply innovative thinking. * Ability to organize and prioritize work. * Establish and maintain effective working relationships in a team environment through written and oral communication. * Correct English usage, spelling, grammar, vocabulary and punctuation. * Ability to work independently. * Contribute effectively to the accomplishment of all goals and objectives. * Ability to interpret and apply laws, rules and regulations. * Obtain and utilize sensitive information discreetly and objectively. * Determine when to escalate concerns to the appropriate level of management. * Utilize computer and related software effectively, and be skilled in Microsoft computer programs. Position Requirements Minimum Qualifications * Associate's degree and two (2) years of experience in business or clerical work. OR * Equivalent combination of closely related education (Minimum High school diploma or equivalent), training and experience. * Will obtain AINS designation within an agreed upon timeframe with the manager Operations Associate II * API, AU or similar designation We are an equal opportunity employer. We offer a competitive compensation and benefits package.
Pharmacists Mutual Insurance Company
Full time
Algona, Iowa, US