Manager, Client Service

Manager, Client Service - 361

Client Services and Sales - USA New York, New York 

About Nielsen Social
Nielsen Social is the leading provider of social TV measurement, analytics and audience engagement solutions for the TV marketplace. With social media transforming the traditional TV viewing experience, Nielsen Social produces Social Content Ratings, helping the industry measure, understand and act on the social TV-related activity on social platforms.


The Manager, Client Solutions is a member of an account team dedicated to Nielsen Social. Nielsen Social sells to the entire the TV marketplace with clients including networks, agencies, advertisers, sports leagues, content producers and MVPDs. This role serves as the day-to-day liaison for existing clients, addressing inbound social ratings data inquiries, facilitating training and being an expert on our product. This person will serve as a social TV and product evangelist, proactively offering insights around the social TV phenomenon and how it can help drive value for clients.  Driving usage across the client base and identifying valuable use cases are critical objectives for this role. In addition, this role is responsible for identifying revenue/upsell opportunities with the existing client base and supporting the SVP, Client Solutions with driving new business. Finally, Client Solutions serves as an important conduit back to the Product Leadership team, acting as “the voice of the client” and providing feedback to enable a strong roadmap.


The ideal candidate will demonstrate a track record of handling a wide variety of client types and should be comfortable with a fast-paced environment. Enthusiasm for social media, the broader media landscape and market research is important for this role.



  • Articulate an excellent understanding of the product and how the data can be used to improve business performance
  • Maintain an expertise in social media uses across key media types (TV, Sports Leagues, etc.)
  • Determine client-specific use cases based on individual client objectives
  • Onboard new clients to the Nielsen Social platform & APIs
  • Answer client data questions around the Nielsen Social metrics, methodology & use cases
  • Aid in the preparation of network-, program- and brand-specific social analyses that leverage not only platform data but also custom data pulls
  • Synthesize client feedback for internal product leadership
  • Identify client prospects, prepare introductory materials and proposals, and coordinate with Nielsen’s legal and finance teams to process contracts
  • Partner with leadership to develop a comprehensive and achievable strategic plan for each client account
  • Build trust-based relationships with stakeholders at the client; strive to independently build deeper and wider relationships within and across client organization


Position Requirements:

  • Bachelor’s Degree required
  • 3-5 years of digital media or account/partnership management experience
  • Strong Excel and PowerPoint skills
  • Strong analysis and presentation experience
  • Knowledge of TV/Digital Industries
  • High attention to detail
  • Strong interpersonal skills, highly motivated, strong orientation toward client relationships
  • Persuasive negotiation skills to ensure client needs are well balanced internally and externally
  • Ability to handle pressure, juggle multiple responsibilities simultaneously, and work well with a diverse customer base and various internal teams
  • Excellent communication skills to translate complex concepts into concise yet informative messaging for clients

About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular 

Primary Location:  New York,New York 

Secondary Locations: , , , 

Travel:  No 

Full time
New York, New York, US