Oncology Nurse Navigator

Req ID: 17966

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

The Oncology Nurse Navigator (ONN) serves as the primary clinical contact for patients and families seeking Oncology services at The Children’s Hospital of Philadelphia. The ONN is charged with assisting new patients in understanding their care plan, coordinating communications between multiple care team members across the care continuum; conducting family meetings; scheduling appointments, procedures and admissions; providing patient/family education; reminding patients to obtain necessary diagnostics tests; and reviewing clinical information from referring institutions.

  • Handles incoming patient calls/email requests for detailed, and ultimately for setting up a consultation.
  • Assists with the collection and review process for all potential patients.

Works in collaboration with the clinical staff (Medical Oncology, Anesthesia, Nursing, Apheresis, Social Work, etc.), Out of Area Specialist, Business Offices, to ensure all aspects of the patients’/families’ care coordination results in an  ideal patient experience.

Job Responsibilities

  1. Nurse Navigator Responsibilities
  • Responds to prospective patient/referral phone calls emails and provides a response that is informational and accurate and with a high level of customer service.  Reviews pertinent medical record information in preparation for case review and preparation of treatment course, e.g. scans, pathology, reports, etc.
  • Coordinates a plan of care for referral patients and services as the person of contact with their referring care team.
  • Maintains a relationship with the patient/family throughout the course of their care, from initial visit to the end of their therapy, providing the patient and referring physician with updates and pertinent medical information.
  • Acts as liaison between patient, the care team, and the respective institutions.
  • Acts as a clinical resource to help answer questions about diagnosis and treatment plan.
  • Reviews clinical documents, demographics, releases from patient, doctors and labs.
  • Coordinates care with referring clinicians and referral patients to simplify access improve communication and enhance the patient/family experience at CHOP.
  • Prepares by through education and setting expectations for patients/families, for first visit prior to arrival to CHOP.
  1. Patient Scheduling Functions
  • Schedules appointments, procedures and admissions; and communicates all details to patient and family i.e. day, times, physician, tests required, directions, etc.
  • Communicates patient schedule to appropriate parties within CHOP.
  • Confirms patient adherence to all needed diagnostic tests and appointments; communicates changes to patient schedules.
  1. Data Management
  • Captures, tracks and develops reporting mechanisms on key indicators.
  • Develops and maintains physician/referral contact database?

4. Additional Duties as Deemed Necessary

Job Responsibilities (Continued)

Job Responsibilities (Continued)

Required Licenses, Certifications, Registrations

RN - Registered Nurse

Required Education and Experience

  • Bachelors required
  • Minimum 3 years of bedside nursing experience required
  • Experience in fast-paced and complex pediatric healthcare environment is required

Preferred Education, Experience & Cert/Lic

Experience in pediatric Oncology nursing preferred

Additional Technical Requirements

• Proficient in Microsoft Word and Excel.
• Ability to complete multiple tasks and work under pressure.
• Able to adhere to strict deadlines.
• Excellent Customer Service skills, phone etiquette, and communication skills.
• Ability to work independently.
• Excellent organizational and documentation skills.
• Ability to handle confidential materials and information.
• Demonstrate professionalism and a friendly manner with patients, families and other staff.
• Ability to travel on a local, regional and national level.

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

Phone: 866-820-9288 

Email:[email protected]



Childrens Hospital of Philadelphia
Full time
Philadelphia, Pennsylvania 19104, US