Revenue Operations Manager


Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas.  At Consumers Energy, our customers are at the heart of everything we do.  Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us!  Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of the Michigan's 10 million residents in all 68 Lower Peninsula counties.


Department Summary

This position leads the Revenue Operations department within Customer Operations.  Key aspects of this position include traditional Workforce Management and Supervision/Strategy.  Key Workforce Management deliverables include delivering on short-term and long-term goals including, but not limited to, scheduling of all field operations, managing O&M budget, leveraging IT systems for efficiencies and effectiveness of the Operation, and KPI/scorecard deliverables to meet and exceed the Corporate Uncollectible Expense goal.  Owner the Dunning cycle and Revenue Operations projects to improve UCX while managing customer experience levels.


Job Duties/Responsibilities

  • Manage the bankrupcy and deceased account (Bankruptcy & Loss) department.
  • Manage IT solutions and Formal complaints pertaining to Revenue Operations
  • Manage operations budget and forecasting process and manage relationships with other departments, field operations including smart energy, and remote disconnects and other functionality associated
  • Manage Corporate arrears portfolio
  • Manage Strategy and Staff Plan for Operations



  • Bachelor’s degree in Business, Finance, IT, Engineering or related field. Less than a Bachelor's degree may be considered if accompanied by extensive company or industry expereince.
  •  5+ years of exempt industry expereince


The following skills and experience will set you apart from others:

  • Masters or other advanced degree
  • Proven analytical and problem-solving abilities in order to drive key decision for daily and long-term planning
  • Demonstrated leadership ability to oversee and manage a team in order to deliver operational excellence
  • Excellent written, verbal and presentation skills with proven abilities to cohesively defend or justify recommendations



Essential Functions:

Business Support Advisors and Consultants support the planning, business analysis, general management, budget preparations and analysis, negotiations, transactions, customer services and auditing of a wide variety of business functions and processes of specific operating and support areas throughout the Company. Duties and who this individual reports to will fluctuate between projects, departments and offices. Lead and/or assist with business analysis and support for the plans, reports, impacts, contracts, schedules, estimates, data collection, observations, and field investigations. Provide business analysis and support services with accuracy, on time and under budget. Use computer assisted applications software and equipment to prepare business analysis support documents.  Understand and follow Company established standard procedures for file structure and standard procedures for projects. Become familiar with business and department and Company plans and related material for each project and be able to utilize the information appropriately. Assists in client contact and communication.  Utilize effective communication skills to answer inquiries from coworkers, clients, or the public.  Public involvement may include producing reports, graphics, presentations, and other visual material as well as occasional speaking or meeting with stakeholders. Attend internal and external meetings.  Provide business analysis and support services in a legal and ethical manner. 


Hours and Travel:

This position requires the individual work 40 hours per week with 90% of time spent in the office or specific field locations. This position may require the ability to travel between field locations.  This position may include nights and weekend/holiday timeframes.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear.   The employee will be using a computer and the associated keyboard and mouse.  The employee must frequently lift and move up to ten pounds and occasionally lift and move up to seventy-five pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The noise level on the construction site is often loud.

 Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate. All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
Consumers Energy Company
Full time
Lansing, Michigan 48901, US