The Business Associate, is responsible for providing logistical and project support to the HIE Adoption and Quality Team. Coordinate departmental activities relating to system testing, scheduling, task coordinating, and contract filing and tracking. Assists the HIE Program team in managing physician relationships through the delivery of HIE services to all physician practices, care providers, and patients. Is responsible for screening information and directing flow of information to appropriate personnel. Projects an image of professionalism in communication, appearance, and conduct. Performs other duties as assigned. Support the mission and vision of the organization.


Essential Functions:

  • Collaborate with key stakeholders, providers, end users, and other members of the business, patient care and Information Technology teams to optimize system configuration, function, and access.
  • Work with vendor and other sources of information to find solutions to a user’s question or problem as needed.
  • Assists the HIE team with the creation of application test plans.
  • Assists in testing HIE systems, including any configurations, customizations and new releases, prior to production implementation.
  • Participating in small to medium sized projects under the guidance of the Manager of HIE Adoption and Quality.
  • Participates in physician outreach activities.
  • Coordinate rollout of projects including, but not limited to, screening leads, scheduling appointments, routing agreements, and verifying database entries.
  • Updates departmental Customer Relationship Management (CRM) application to assure accurate and timely data availability.
  • Communicates HIE mission, vision, and goals in conjunction with all other HIE team members.
  • Training users on application tools, including reporting and password resets.
  • Supports Hoag’s Project Management Methodology (PMM) for a variety of projects including, but not limited to, new application deployments (Commercial, Off-The-Shelf (COTS) and custom), process improvement, application and technical upgrades, and feature/function enhancements.
  • Contract filing and tracking per the direction of the Manager of HIE Adoption and Quality.
  • Designs, formats, revises, and stores forms.
  • Position may require participation in 24/7 department on-call program.  On-call employees are required to carry a department issued cellular phone or pager, respond to calls within 15 minutes, troubleshoot problem and provide services off-site as needed and be available to provide services on-site as needed within 1 ½ hours of being called or paged to respond.
  • Position may require participating in meetings outside of normal business hours including occasional evenings and/or weekends.


The intent of your job description is to provide you, the IT team members in general, and Hoag leadership a core understanding of the requirements of your position and it is not intended to be an inclusive list of responsibilities. In addition to the listed core requirements and responsibilities, each employee is individually responsible for proactively taking appropriate actions to assure the best possible outcomes for Hoag Hospital and its affiliates.

Education, Training and Experience:



  • High School Diploma or equivalent
  • 1-2 years administrative experience in an office setting, preferably in healthcare services, healthcare technology or related field.



  • Bachelor’s Degree in Business, Health Care, or Information Technology or a related field (or equivalent experience)
  • 2-5 years administrative experience in an office setting, preferably in healthcare services, healthcare technology or related field
  • Minimum of one (1) year experience within a healthcare setting
  • Completion of EHR/HIT training course
  • Working knowledge of a Project Management Methodology


Skills or Other Qualifications:



  • Excellent communication skills; customer focused; excellent attention to detail; able to prioritize tasks and meet deadlines; strong interpersonal skills; able to work in a team environment.
  • Proficiency in the use of project management methodologies
  • Strong analytical, solution and process skills
  • Expert use of MS Office toolset (Word, Project, Excel, PowerPoint, and Visio)



  • Exposure to ITIL, CMMI,  PMI, etc.


Hoag Hospital Hoag Memorial Hospital Presbyterian
Full time
Newport Beach, California 92657, US