Cashier - San Mateo

2250 Bridgepointe Pkwy, San Mateo, CA USA

Cashier (Front End Team Member)


As a Cashier specialist, you play a critical role in the customer service experience by providing customers with fast, friendly, and accurate service. You will process transactions, answer questions, and ensure customers leave feeling positive about their visit. While both part-time and full-time positions generally focus on front end cashier support, you may also be assigned at times to merchandiser/stock associate and sales associate duties as necessary.


  • Deliver exceptional customer service by greeting and establishing a rapport with customers while informing them of our products and services
  • Direct customers to and through checkout lanes to minimize register lines
  • Process transactions efficiently, including unloading carts, placing product on the belt, and bagging/boxing/loading packages
  • Verify customer identification and adhere to all minor policies
  • Accurately handle cash, checks, credit cards, travelers checks, gift cards, and coupons
  • Balance a register drawer
  • Proactively approach customers to identify their needs, providing recommendations that connect them to the right product
  • Become familiar with and sharing Total Wine & More's product portfolio
  • Assist with stocking and maintaining inventory levels; communicate any inventory issues/concerns to leadership
  • Maintain store safety standards
  • Ownership of store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.


Minimum Experience, Skills and Education:

  • 21 years of age or older
  • Ability to work a flexible schedule as business requires, which may also depend on your preference for part-time or full-time hours
  • Ability to use technology applicable to the position and access information necessary to complete daily responsibilities

Preferred Experience, Skills and Education:

  • 1-year specialist or customer service experience (including greeting customers, assisting in front end register transactions, and identifying/resolving customer issues)
  • 1-year cash handling/cashier experience
  • Prior experience in a team environment requiring professional and effective communication skills
  • Strong interpersonal skills necessary for establishing customer relationships
  • Ability to demonstrate a positive and engaging attitude and demeanor
  • Ability to handle multiple projects/tasks at a time and meet deadlines
  • Desire to continually develop knowledge of products and services
  • High School Diploma or equivalent

PHYSICAL REQUIREMENTS (with or without accommodations):

  • Ability to walk, bend down repeatedly, and be on feet for 10-12 hours a day
  • Ability to climb ladders and lift 50 lbs. overhead and repeatedly


Drug Free Workplace


Total Wine & More
Full time
Retail Store
San Mateo, California 94401, US