Center Sales and Service Associate-Retention


About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.



Center Sales and Service Associate-Retention

Job Summary

The Retention Representative is an inside sales position that is responsible for retaining customers. Under immediate supervision, each representative will respond to phone calls in a fast-paced call center and maximize retention opportunities by responding to in-bound disconnect/downgrade calls in a continuous effort to retain customers while promoting and selling CenturyLink products and services to residential customers. Representatives will also provide extraordinary customer service; to include answering questions, fulfilling orders, troubleshooting problems, responding with information, and limiting call transfers with first call resolution, using various computer systems (20 or more)/screens simultaneously to process sales and service orders.


  • $11.03/hr to start with hourly wage increases every six months until reaching the top of the wage scale plus uncapped commission for incredible earning potential!
  • Paid training will be six weeks; 10a.m. to 7p.m. Mon-Fri.
  • MUST be able to attend entire training without time off!

Location: 1875 International Way, Idaho Falls, ID 83402

Typical Work Hours:  Current hours of operation are 7am to 7pm. Mon-Fri. Shifts are based on seniority. Mandatory overtime may be required, based on call volumes during normal hours of operation.


  • No Weekends!
  • Fantastic Medical, Dental and Vision, offered after 30 days of employment for you and your family!
  • Paid Vacation – 1 week of vacation after 6 months of employment!
  • Company prepaid tuition program after 90 days of employment!
  • 401K Plan with company match!
  • Discounts on CenturyLink Products and Services!
  • Casual, yet professional work environment!


Required Skills and Abilities:


Ability to meet and exceed monthly retention and sales goals

  • Terrific oral and written communications skills
  • Strong customer focus
  • Excellent punctuality and work attendance history
  • Proficient in multi-tasking within several computer applications and databases
  • Able to handle a high volume of phone calls in a structured environment
  • Must be flexible to work various shifts, including Saturdays, evenings, mandatory overtime and holidays as necessary
  • Computer literacy
  • Positive attitude with a sales mindset


  • Preferred Qualifications:
  • Prior sales experience in a customer-facing environment or commissioned based position
  • Experience in an in-bound or out-bound call center
  • 6 or more months of customer service experience

Alternate Location: US-Idaho-Idaho Falls

Requisition #: 180271

This position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full time
Idaho Falls, Idaho 83402, US