Manager, Insights & Analytics Job

Manager, Insights & Analytics-1801149

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

At BASF in Agriculture, we connect innovation thinking with practical action. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

We provide a challenging and rewarding work environment and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.

And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2016. Come join us on our journey to create solutions for a sustainable future!

Where the Chemistry Happens…

We are currently seeking a Manager, Insights & Analytics for our Agriculture Solutions business in Research Triangle Park, North Carolina.

Manager, Insights & Analytics (1801149)

As the regional Insights & Analytics Manager on the Customer Experience & Digital Strategy Team, you will be in a newly created position responsible for the strategic direction of analytics and reporting talent, tools and processes. You will develop and implement a comprehensive Customer Experience Measurement Strategy. You will evaluate, oversee and create the analytical output and metrics used to develop business, customer and market insights.

You will also lead a team of data scientists, whose objective will be to leverage models to deliver predictive advice and actionable insights across the region and within the US Crop, Professional & Specialty Solutions and Canadian businesses.

Formula for Success: You Will…
- Develop and implement strategy for consistent performance metrics, including implementation of Net Promoter, a closed loop feedback system and comprehensive Voice of Customer program.
- Proactively collaborate across business units to deeply understand user needs, consult to identify unmet business needs and deliver practical, speed of market solutions.
- Drive the implementation of modern regional analytics and reporting platform and guide the retirement of legacy systems, collaborating to update governance and supporting decision processes.
- Provide strategic and operational leadership for a team focused on delivering world class predictive and prescriptive analytics and insights to business units and stakeholders, including marketing, sales, customer teams, and leadership
- Effective communication, training and storytelling that puts the business into the shoes of the customer, to use data to drive customer focused decisions.
- Enable analysis, modeling, and data science to improve the overall customer experience. Connect to global digital unit on big data initiatives.

As a Leader for BASF: You Will…
- Coach and develop a team to produce strong analytical output to US Crop, PSS and Canadian businesses
- Support development assignments and movement of talent across units
- Be open and collaborative, creating connections and high performing teams
- Motivate and challenge to drive high performance
- Commit to "hiring the best" internally and externally
- Create an inclusive environment which embraces and derives value from diversity
- Execute performance and career development discussions
- Role model and enable development of competencies in others needed to implement BASF's strategy
- Establish and support a safety culture in which all accidents are preventable

For further information on Agricultural Products with BASF, please select:

BASF: Create Chemistry with the Agricultural Products Division

Create Your Own Chemistry: What We Offer You…

Adding value to our customers begins with adding value to you. [email protected] is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With [email protected], you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

Leadership Expectations: As a leader at BASF, you will play a key role in creating value for the company through people. Our top candidate will be expected to enable greater personal success among our employees through quality people development, coaching, and performance management. Leaders at BASF are role models to help employees develop the competencies needed to implement BASF's strategy. Our expectation is that leaders will coach and develop team members to reach their full potential, and support relevant development assignments, opportunities and moves while motivating and challenging employees to drive high performance. Our leaders must be committed to "hiring the best" internally and externally at the same time they are creating an inclusive environment which embraces and derives value from diversity. Finally, a leader at BASF must establish and support our safety culture in which all accidents are preventable.


Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent

Ingredients for Success: What We Look for in You…
- Bachelor’s Degree
- 7+ years of experience generating business value with analytics, tools and processes
- 3+ years of experience implementing Net Promoter or closed loop feedback systems.
- Highly proficient in data visualization, text/speech/video analytics
- Experience leading data scientist teams
- Business acumen and ability to manipulate & analyze complex data sets to provide comprehensive insights
- Willing and able to travel approximately 10% of the time, primarily domestic

We Also Look For…
- MS, MBA or PhD
- 10+ years of marketing, sales, business development and/or technical support experience

Primary Location: US-NC-Research Triangle Park
Function: MARK - Marketing
Job Type: Standard
Shift: Day Job
Organization: N-APN-Crop Protection North America
Full time
Raleighrk, North Carolina, US