Patient Access Rep Lead

Patient Access Rep Lead

Catholic Health Initiatives | Lake Jackson, TX, 77566, US
Salary Range:$27,000 – $35,000 Salary range estimated by Zippia

Posted 13 days ago

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Description

**Patient Access Rep Lead**

St Luke's BrazosportLake Jackson, Texas

**Requisition ID** 2022-245449 **Employment Type** Full Time **Department** Administration **Hours/Pay Period** 80 **Shift** Day **Weekly Schedule** Day **Remote** No **Category** Administrative and Clerical

**Overview**

St. Luke's Health-Brazosport Hospital is located on a beautiful 25-acre campus in Lake Jackson Texas. Offering state-of-the-art diagnostic and comprehensive treatment services our hospital is home to a 154-bed patient tower level III trauma center advanced cardiac care center and full-service multidisciplinary cancer center. Our team consists of over 100 board-certified physicians and nearly 600 highly skilled employees to meet our patients' medical needs. South Brazoria County's premier healthcare system St. Luke's Health-Brazosport Hospital is dedicated to providing quality care with compassion for the communities we serve.

CHI St. Luke's Health, now part of CommonSpirit Health formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health, has been serving our community since 1954. We proudly provide a vast array of services that help us keep our community safe and healthy.

If you are compassionate about healthcare and would like to impact patients every day, connect with CHI St. Luke's Health today to experience what it is like to collaborate with a talented healthcare team!

**We offer the following benefits to support you and your family:**

Health/Dental/Vision Insurance

Flexible spending accounts

Voluntary Protection: Group Accident, Critical Illness, and Identity Theft

Adoption Assistance

Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults

Employee Assistance Program (EAP) for you and your family

Paid Time Off (PTO)

Tuition Assistance for career growth and development

Matching 401(k) and 457(b) Retirement Programs

Wellness Programs

**Responsibilities**

Provides leadership support and Coordinates the daily activities of the Call Center and order transcription staff. Primary management and communication link to the staff and is responsible monitoring call center performance to ensure high quality service delivery. Liaison between call center and Departments. Responsible for monitoring call center performance live, weekly and monthly. Responsible for the implementation of policies and procedures and quality standards formulated and recommended by the Patient Access Services management team.

**POSITION RESPONSIBILITIES**

1. Provides leadership support and Coordinates the daily activities of the Call Center staff (including order transcription staff) under the direction of the PAS Manager.

2. Identifies and Manages problems associated with service delivered by call center staff and Initiates resolution. Investigates and resolves problems or issues raised by staff, patients, physician offices, or management timely.

3. Monitor's call center performance live, daily, weekly, and monthly to ensure high quality performance. Generate statistical call center performance reports and analysis.

4. Liaison between call center, Radiology and Lab by providing expertise support in scheduling guidelines, visit types, templates, and order transcription process.

5. Trains staff in all scheduling Functions.

6.Performs quality audits Provides feedback to staff. Inspires trust and is approachable. Instructs with patience and respect. Searches for ways to improve performance and helps staff correct errors.

7.Implementation of policies and procedures, and quality standards formulated and recommended by the Patient Access Services management team.

8.Provides on line support daily by taking patient calls for scheduling appointments. Accurately schedules Radiology appointments according to guidelines provided by department and must have basic understanding of medical terminology, coding and insurance.

9.Evaluates staffing and creates work schedule for call center staff.

10.Provides On-Call support to Patient Access Service groups including ED registration and Performs other duties as instructed.

**Qualifications**

+ Ability to type/enter data accurately, ability to spell correct diagnosis, procedures and patient names required

+ High School diploma or GED required

+ 1 year of experience in similar role required

+ 3 years of experience preferred

**Equal Opportunity**

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to

a diverse and inclusive workforce. All qualified applicants will be considered for

employment without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, age, disability, marital status, parental status,

ancestry, veteran status, genetic information, or any other characteristic protected

by law. For more information about your EEO rights as an applicant,

pleaseclick here. (https://tbcdn.talentbrew.com/company/35300/img/v1\_0/EEOC\_KnowYourRightsEnglish.pdf)

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).

External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health™ participates in E-Verify.