Entry Level Call Center Positions

Entry Level Call Center Positions

FREERECRUIT.CO.ZA | Durban, ZN, ZA

Posted a month ago

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Description


Our client has vacancies available for call center agents to join their inbound team. Full training and induction will be provided so first-time job seekers eager to get some experience in call centers and customer service are encouraged to apply.

Duties & Responsibilities:

Aiming to achieve first call resolution of client queries, Maintaining the goodwill of the company by upholding the SLA standards, Investigating queries where necessary and providing timeous feedback to members, Interpreting queries and determining appropriate path for resolution, escalating queries where necessary to ensure member satisfaction, accurate logging of information for statistical reporting purposes

Requirements:

Must be dynamic, confident, very clear and well-spoken as well as target and results-driven, Must be able to handle pressure, and be able to communicate to people on any level. Must be organised and efficient. Must be able to handle complaints and queries professionally and pass them on accurately and timeously to the relevant department, Must be well organised and efficient,

School leavers encouraged to apply.

Competitive basic salary plus excellent benefits and incentives.

Whilst we really do appreciate all applications, only short-listed candidates will be contacted.If you don’t hear back from us within 14 days from your application please consider your application unsuccessful.

View and apply for this and other vacancies online via Companies can expire their jobs at any time at their own discretion and without notice. Please beware of in the market. If something seems out of place about the company or agency please immediately or report it to the Department of Labour or your nearest South African Police Services.


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