Functional Support Consultant

Functional Support Consultant

Western Power | western australia, WA, AU

Posted 3 days ago

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Do you want to deliver work that truly matters to our community?
There’s never been a better time to join the energy industry! At Western Power we’re working towards our vision for a clean energy future and we’re looking for diverse, passionate people to join our team of world leading experts.
We currently have an exciting opportunity for a Functional Support Consultant to join our team on a permanent full-time basis. This role will be Perth based.
About this role
As a Functional Support Consultant, you will be responsible for configuring Western Power IT enterprise systems within a process domain to meet business needs, including data updates, enhancement requests and security changes. You will also provide advice and assistance to business users to optimise system use and resolve technical and business issues.
In addition, you will be required to:
Analyse and resolve functional incidents and problems, including root cause analysis and solution design in line with defined service levels and provide timely communication to all stakeholders.
Maintain system documentation to a high standard as required to ensure business process governance.
Configure enterprise IT systems to evolving business processes and objectives and assist with testing
Provide cost effective responses to user requests for advice, support and resolution of technical and business process issues
Perform housekeeping and scheduled maintenance activities to maintain the health of enterprise systems.

About you
We are seeking someone with experience and attributes that include:
Tertiary qualifications or extensive (greater than 5 to 7 years’) demonstrated and sound industry experience in Information Technology or related discipline
Previous sound end to end functional knowledge of enterprise systems, business processes and end users, including system configuration, security, integration, customisation and reporting.
Sound experience and ability to analyse and resolve functional incidents and problems, including root cause analysis and solution design
Ability to assess business requirements for enhancements to enterprise systems and recommend solutions that will provide best for business outcomes
Ability to build and maintain relationships with enterprise system stakeholders
Previous experience in testing enterprise systems to ensure that business requirements are met
Ability to consult effectively, provide user advice and basic coaching / training on the use of enterprise systems and the related business processes they support.
Ability to self-manage to effectively balance and prioritise consultancy, support and project tasks.

Joining Western Power
Our people play a vital role in creating an innovative, safe, and supportive workplace, living our values and delivering exceptional service to the communities in which we operate.

We are committed to building a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from diverse cultural and linguistic backgrounds, women, young & mature age workers, the LGBTQI+ community.
We are an employer of choice, offering our employees a range of benefits that include:
Competitive salary plus 11% superannuation
Flexible work arrangements that support part time work, flexible working hours and working from home arrangements
Professional Development opportunities including training initiatives and study assistance
An award-winning employee recognition and benefits programme
Access to five Employee Network Groups – First Nations, Culturally and Linguistically Diverse, Diverse Sexualities and Genders, Women, and People with Disability – which celebrate and communicate the diversity of our workforce and connect diversity and inclusion to our broader business activities
The opportunity to purchase up to four weeks of additional leave per year
Access to salary packaging, social club activities, and discounted health insurance and gym membership

We are committed to ourDisability Access and Inclusion Plan 2021 - 2027and ensuring that people with disability have equal opportunities to gain and maintain employment with Western Power. It is strongly encouraged that people with a disability who meet the inherent requirements of the position description apply for this role.
We are also proud to have launched our Innovate RAP in Mar 2022 (Reconciliation Action Plan). Our Innovate RAP outlines our commitment to the Reconciliation journey in WA.
Our recruitment process requires that all candidates who progress to the pre-employment stage must hold a police clearance issued within the last six months.
Join us and play a part in powering the future of Western Australia.
Submit your application by clicking the ‘apply’ button.