Field Engineer-Mac

Field Engineer-Mac

Unisys | west perth, WA, AU

Posted 13 days ago

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Description

We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our . Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings:, , , 

What success looks like in this role:

You will deliver value by:

  • Installs, moves, adds, changes and de-install (“IMACD”) of end-user devices including desktops, laptops, printers, desk phones and peripherals.
  • Troubleshooting and resolution of desktop and laptop issues;
  • Smart-hands support for other devices including network, server, storage and other infrastructure devices at the direction of Client IT support teams, or if supported by Unisys, Unisys IT support teams;
  • Performing hardware break/fix services include onsite and remote diagnosis, identification / confirmation of faults and assessment of action. This may include a 'fix' based on manufacturers' instructions of parts and labor repair, or whole unit repair. Support for desk phones is limited to basic troubleshooting, and soft setup of phones utilizing Knowledge Articles provided by the Client;
  • Performing software troubleshooting and resolution, including driver upgrades and fixes, software de-install, install and configuration;
  • Managing warranty transactions with the manufacturer inclusive of warranty entitlement, claims filing, ordering manufacturer parts, monitoring forward and reverse shipment of parts, and recording of fix.
  • Preparing equipment for disposal, including disk wipes.
  • Providing support for common audio/visual equipment, limited to wellness checks, basic troubleshooting and configuration. Specialized equipment, such as that used in video or sound production, is out of scope.
  • Providing basic “how-to” support for mobile devices.
  • Hiring, onboarding, training and management of Unisys resources.
  • Development of work processes where they differ from the current processes already in use under the Agreement.
  • Mac Skills:

  • Proven track record of supporting Mac devices (MacOS on both laptop and desktop)
  • Imaging
  • User profiling & configuration
  • SW installs and break/fix
  • HW troubleshooting (certification not required)
  • Knowledge of JAMF a bonus (think SCCM for Mac)
  • You will be successful in this role if you have:

  • High school degree required
  • 6 months to 1-year hands on technical experience
  • Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.
  • Bachelor’s degree.
  • A+ certification a plus
  • Specific Manufacturer certification as required. I, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS
  • Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS
  • Troubleshooting software and hardware problems
  • Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
  • Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals
  • Knowledge of client specific internal procedures and service delivery requirements
  • Excellent analytical and client communication skills
  • Client and/or governmental clearance may be required
  • Microsoft Server Certified Professional Certification or minimum 2+years of experience in server handling/break fix.
  • Please click on the "Apply Now" button below to submit your application.

    Unisys is an equal opportunity employer and fosters an inclusive culture that embraces differences and diversity. We welcome applications from all sections of society.