Customer Service Officer Programmed Skilled Workforce

Customer Service Officer Programmed Skilled Workforce

Programmed | perth, WA, AU

Posted 11 days ago

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Description

A State Government owned organisation who offers essential services to West Australians, have asked us for assistance in finding an experienced Customer Service Officer.

PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.

A State Government owned organisation who offers essential services to West Australians, have asked us for assistance in finding an experienced Customer Service Officer.

  • $35 per hour plus superannuation
  • Work Monday to Friday, 9 - 5
  • Perth CBD, walking distance to train station
  • The Role

    Some of the key responsibilities of this role include:

  • Provide efficient first point of contact customer service advice and information
  • Indbound/Outbound customer service calls
  • Responsible for end-to-end management of assigned tasks
  • Competent handling of specialised queries and escalating where required
  • Responsible for delivering your allocated rostered workload
  • Role Requirements

  • Effective call handling skills and telephone manner
  • Excellent verbal and written communication and organisational skills
  • Good time management and ability to prioritise.
  • Computer literate, able to quickly grasp the use of different systems
  • Partake in area Emergency Response strategies to deal with Fault Calls