Customer Service Attendant - Gaming Machines

Customer Service Attendant - Gaming Machines

Crown Melbourne | melbourne, VIC, AU

Posted 9 days ago

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Customer Service Attendant - Gaming Machines(

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Customer Service Attendants - Gaming Machines

At Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we care, we strive for excellence and we work together. We uphold these values in every interaction, whether it be with customers, our colleagues or the broader community.

Crown is currently recruiting for Customer Service Attendants to join the Gaming Machines team on a part-time basis (ranging between 2-4 shifts per week) and full-time basis (38 hours per week).
This is an exceptional employment opportunity if you enjoy engaging with customers and have flexible working availability across a 24/7 rotating roster. 

As the frontline ambassadors at Crown, Customer Service Attendants are responsible for ensuring they provide a memorable experience by delivering outstanding customer service that anticipates and meets the needs of all Crown guests.

In this role you will: 

  • Ensure each guest receives an extraordinary level of service and attention
  • Assist customers with gaming machine payouts and queries
  • Maintain a tidy and well-presented gaming environment
  • Retain up to date information and knowledge about Crown's Loyalty Program and complex wide promotions
  • Repair minor faults on gaming machines
  • Be a brand ambassador for Crown
  • Ensure compliance with and adherence to all relevant legislation, policies and procedures
  • What you will need to be successful in this role:

  • Previous face to face customer service experience 
  • Willingness and ability to work around a 24 hour, 7 day a week roster including weekends and public holidays. 
  • The ability to approach and engage with customers
  • Ability to multi-task and work under pressure 
  • Exceptional grooming standards 
  • Able to work within a team environment as well as autonomously 
  • Ability to obtain and maintain a Casino Special Employee Licence, undergo Police, Credit and other assessment checks (we will help you with these) 
  • Hold unrestricted working rights within Australia
  • You must be fully vaccinated (with two doses of an approved COVID-19 vaccine) or have a genuine medical exemption to be eligible to work on site at Crown
  • The benefits of working for us are countless – to name a few we offer you:

  • Attractive pay rate
  • Free meals while on shift at our buffet restaurant 
  • High quality uniforms, laundered by Crown before every shift 
  • Easy access to public transport and discounted parking on site
  • Discounts across our retail shops, restaurants – the list goes on!
  • Working at Crown is a truly wonderful experience where you will be supported by inspiring people, amazing opportunities and incredible experiences – no day is ever truly the same! This is an amazing opportunity to build a career with Crown Resorts. If you want to be part of the experience that only Crown can offer, and have the required skills, then please