Collections Clerk

Collections Clerk

RELX | Cape Town, WC, ZA

Posted 8 days ago

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Fully conversant German Collections (Accounts Receivables/Debtors Clerk)Monitoring of assigned accounts to identify outstanding debts and contacting of customers via phone and email to collect on outstanding debtLocating and contacting debtors to inquire of their payment statusNegotiate payment deadlines and payment plansTransfer customers to debit order payment option and log to admin to place on debit order once confirmation received from customerHandle customer queries and complaints and escalate to relevant departments/managers where applicableInvestigate and resolve discrepancies on accountsIdentify and mark respective items in dispute and resolve disputes where applicableUpdate customer master records regularlyAlert applicable sales persons and manager of debtors unwilling or unable to pay when necessary and take applicable actionIdentify accounts for hand over to external collections agencies or lawyers for further actionIdentify accounts for bad debt write offParticipate in financial audits and company auditsAllocation of Credits and On Account payments on debtor accountsRelease or request cancellation of Orders/Contracts on Hold on accounts based on customers payment profile and account statusRequest suspension of customer access where customer is overdue with no valid reasonsMaintain records of all customer interactions (phone & email) on business CRM & Collections systemPlease read our