Roles & Responsbilities:
Sound Knowledge on the HAM/ SAM processes, inventory, and reporting.
Practical knowledge of CMDB with Discovery & Inventory Management System and their interfaces e.g. JAMF, Microsoft SCCM, Flexera & ServiceNOW Inventory, Tivoli and BigFix, BMC BladeLogic Server Automation
Well versed with HLD, LLD, SOP, SOW.
Ticketing enterprise systems (ITSM) and relation to CMDB discovery and database software through Workflow and Workplace Automation.
Work experience of 10-15 years in relevant field
Knowledge on the ITAM assets lifecycle from order to disposals.
Experience in using Software products like ServiceNow, FNMS or Snow certified manager