IT Technical Helpdesk Associate - SHD (L1) - Japanese Speaker

IT Technical Helpdesk Associate - SHD (L1) - Japanese Speaker

Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd | Cyberjaya, 10, MY

Posted a month ago

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Description




Job Function


Network Engineer (Design), Network Engineer (Operation/Maintenance), Support/Maintenance/Operation/Training



Industry


IT/Telecommunications



Job Description


- Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly
- Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools
- Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises
- Responsible to meet customer SLAs agreed in place
- Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level in order to resolve the issue to the customer's complete satisfaction
- Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer
management
- Perform ad-hoc tasks as assigned from time to time.



Requirement


- Education: Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
- Experience:
( Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred
- Tools:
( Email & Telephone
- Language requirement:
( For non-native (local candidates): Advanced to fluent level in Japanese language (minimum JLPT N2)
( For Japanese native candidates: business English level
( Applicants must be willing to work in Cyberjaya



Other Language


English, Japanese



Benefit


-Have shift allowance RM200 upon the submission of timesheet
- Annual Leave 15 days
-•Insurance coverage
-•Dental: RM750 per annum
-•Health Screening
-•Wellness: RM 550 per annum